Main Purpose of the Role:

The Freight Cashier Specialist is responsible for managing import release functions and other back-office activities that support the Import Contact Center, Import Support Services team, and GSS. This includes releasing bills of lading, validating criteria of releases, import shipment audits, and answering enquiries from internal and external customers.

Main Tasks:

Appropriately release US import shipments within in-house system and external systems.

Answers incoming emails and communications from internal teams at ZIM and GSS related to import releases.

Disseminates release information to other import colleagues and relevant parties inquiring about import releases statuses and processes.

Responds promptly to customer enquiries utilizing various methods of communication (email, phone, instant messaging, etc.).

Validates, surrenders, and files original bills of lading, electronic bills of lading, and waybills according to date received.

Manages seaway bulk release processes for US import shipments.

Releases shipments and executes full release for cash customers upon confirmation of payment.

Researches problems and performs root cause analysis in order to propose permanent solutions.

Takes an active role in their own development by integrating coaching/feedback on performance into daily routines.

Works as directed for any other duties assigned.

• Associate’s degree from accredited college or university
• One to two years related experience and/or training; or equivalent combination of education and experience.
• Excellent soft skills