Main Purpose of the Role:

The purpose is to apply subject matter expertise in EDI (Electronic Data Interchange), Support System Processes, raise system Bugs, enhancement requests. The position is required to prepare Business Requirement Document (BRD) & analysis in ecommerce B2B Analysis, manage projects, Plan and Structure to meet the company objective.

Main Tasks:

• EDI Business Requirement Document (BRD) preparation & analysis.
• Business Process Analysis, Mapping EDI processes, Structural analysis, Integration with partners like terminals, vendors, customers , depots, IMS, Portals on x.12/EDI fact/XML/API/Proprietary EDIs.
• Process flow charting on Business processes.
• QA system Testing & Participation for Milestone and Hyper care before or after Go-Live.
• eCommerce business flow from customers, vendors perspective to Carrier or vice versa (Booking to Shipping instruction, Customer Codes Mapping).
• Create System and EDI processes flowchart by Visio.
• Share-point user support.
• Support EDI file traffic monitor & file interchanges in FTP/SFTP/Email.
• Performing system analysis for enhancement
• Monitor and follow up system developments and enhancements.
• Testing of system enhancements
• Assisting Implementation & Support Manager on new system implementations, business process projects, new products, module, functionalities, etc.
• Support digital projects and integrations and content management Internal/External Website
• Plan, schedule and execute projects.
• Absorb and spread knowledge from Head Office Global Implementation and business units.
• Assist Commercial Implementation & Support.
• Manager to enforce ZIM’s Best Practice, procedures, and business processes.

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• Experience in EDI (Electronic Data Interchange) and API
• Project management experience as a plus
• Excellent Interpersonal Skills and Proficient in problem approaching & trouble-shooting
• Knowledge in requirement gathering, document preparation, QA, UAT and Support in relevant systems
• Experience in Business Process Flow and Container Shipping Industry Knowledge is an advantage