Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth.

Responsibilities :

• Provides superior customer service face-to-face or over the telephone to customers
• Helps customers determine correct parts needed, verify availability, and make recommendations
• Determines the supplying facility and mode of transportation for parts shipment
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice
• Processes backorders, returns, and exchanges
• Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
• Communicates with customers for sales, follow-ups, and addressing potential issues
• Works in a cooperative manner with team and superiors
• Prepares quotes for service work, as well as engines, machines, and parts
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department

Qualifications :

• High School Diploma or GED required; 2-year degree preferred
• 2 years in diesel engine, construction or agriculture equipment, or automotive parts or service
• Up to 4 years of experience preferred
• Positive attitude and desire to work as a team player
• Basic computer skills (navigation, searching) and Microsoft Outlook (email)
• Basic telephone experience
• Basic customer service skills
• Personal characteristics : Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability

Minimum Physical Requirements :

Standing, sitting, walking, use of hands, talking, hearing

What We Can Offer You

Competitive pay

Ongoing training

Advancement opportunities

Paid time off (PTO)

Paid holidays

Health, dental / orthodontia and vision insurances

Paid parental leave

Matching 401(k) fund

Disability and life insurance

Wellness programs

Safe, clean, and friendly work environment

Last updated : 2024-04-28