About the team Zillow Home Loans is on the front lines of radically redefining how consumers buy, sell, and finance homes. We seek to transform the consumer mortgage experience by moving closer to the real estate transaction. We are a fun, fast-paced fintech company. Zillow Home Loans is taking big swings and it’s never been a more exciting time to join our team! About the role We seek a strong sales leader with a compulsion for delivering an exceptional customer experience. You’ll work closely with senior leadership to cultivate operational excellence and deliver on our customer commitment. You will be responsible for growing, leading and developing a sales team; driving loan production and promoting Zillow Home Loans culture across the organization. Your daily responsibilities will include: Modeling the core tenets of an effective leader in communication, involvement, empowerment, and development Aligning with and being a champion of Zillow Group’s Core Values Attracting and retaining high-performing sales professionals Recognizing high performance and reward accomplishments Leading and developing a team of mortgage loan officers and optimize their day to day performance Conducting effective daily, weekly, and monthly team meetings and formal 1:1’s with direct reports Training direct reports to deliver an excellent customer experience Managing your team’s pipeline to close by acting as a liaison between Sales (Origination) and Operations Providing outstanding mentorship and training Driving operational excellence Tracking sales team metrics and reporting data to leadership on a regular basis Demonstrating compliance with all federal and state guidelines and regulations, and keeping up to date on regulation changes Developing and managing development plans to help direct reports meet their objectives Ensuring correct usage of a CRM and other sales applications Collaborating with training organization to ensure proper onboarding and ongoing training exercises are implemented and skillsets are adopted Collaborating with partnering teams Additional job responsibilities as needed This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $95,500.00 - $152,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations. In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location. Who you are 2 years’ experience originating residential home mortgages required 3 years of leadership experience with a demonstrated ability to manage and develop others preferred Bachelor’s Degree preferred Advanced knowledge of mortgage lending regulations, policies, procedures, practices, and documentation Extensive understanding of residential mortgage lending, mortgage product knowledge, and quality control Establishes effective working relationships with individuals and groups across the organization to foster internal and external customer relationships Strong organization skills and thrives under pressure Strong working knowledge of CRM and LOS Software – Preferably Salesforce and Encompass Meets and exceeds company unit and revenue goals Ability to travel a minimum of 5% of the time This role requires the collection, storage, and use of your voiceprints (records of speech) This role has been designated as an Office-based position. Employees must live within a reasonable commuting distance of, but not more than 75 miles from, their designated ZHL branch location. Get to know us Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com. Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter. That’s OK! Introduce yourself to our recruiting teams and give yourself greater potential of finding a role that is a fit. Receive early access to events, jobs, and insights into life at Zillow. Join Our Talent Network Giving our employees more flexibility can lead to a more diverse and representative workforce. Cloud HQ represents our commitment to flexible work at Zillow, and a positive work-life integration. It’s living where you want, and wrapping your work around your life instead of vice versa. Cloud HQ doesn’t mean eschewing offices or never seeing each other in person; the office just serves a different purpose now. We are more intentional about how and when we get together.