Summary

The Delivery & Support Technical Analyst II is responsible for supporting, administering, and implementing desktop, server, and network infrastructure as they relate to hardware, software, Operating Systems, and virtualization for the global domain function IT through daily operational assistance, in order to support and fulfill requirements of internal and external customers worldwide.

What you can look forward to as an IT Analyst :

• Compile and develop documentation in order to create a knowledge base for software and hardware supported by the Delivery & Support team.
• Support daily operations for the Delivery & Support team within North America with extended support globally.
• Assist senior and entry-level analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings.
• Provide first and second-level support for services provided through the Delivery & Support team.
• Responsible for hardware and software patch management.
• Adhere to global IT standards and coordinate related activities with global IT teams.
• Develop working relationships with internal and external business partners.

Your profile as an IT Analyst :

• Associate’s Degree, technical certification(s), or equivalent IT experience.
• 3 years of experience in the IT field encompassing a majority of the following areas Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O / S hardening, etc.

shared storage systems, and advanced server hardware concepts (clustering, etc.), Cisco networking or 3 years of experience providing customer support and resolution regarding technical issues.

• General knowledge of IT concepts, best practices, and commonly used procedures.
• Proven abilities to diagnose performance issues and tune system performance.
• Ability to work independently in a fast paced, high-volume environment.
• Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management.
• Ability / willingness to travel up to 20% (both domestic and international).
• Ability / willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call.)

Preferred Skills and Experience :

• Bachelor’s Degree in Information Systems, Computer Science, or related field.
• 5 years of experience in Information Technology or related field.
• ITIL®, MCSA, MCSE, CCENT, CCNA, CCNP, CompTIA, A or related Information Systems certifications.
• Experience in the automotive industry.
• German and / or Spanish language skills.
• Microsoft Power Platform experience.

Why Choose ZF? What We Offer :

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid time off
• k Plan
• Health Care Benefits
• Paid Holidays
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Last updated : 2024-05-09