Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
We are looking for experienced Customer Relationship Managers to join our team. The ideal candidate will have a strong background in customer service and account management, as well as a proven track record of developing and maintaining successful relationships with clients. The Customer Relationship Manager will be responsible for managing client accounts, providing customer service and resolving any issues that may arise. This is an excellent opportunity for an individual who is looking to further their career in the account management field and grow into a sales role. A successful Customer Relationship Manager should have excellent communication and relationship-building skills as well as the ability to work independently with minimum supervision. Positivity is a must!
Responsibilities:

• Develop and maintain relationships with existing clients.
• Identify new business opportunities and present solutions to clients.
• Develop and implement strategies to increase customer loyalty and retention.
• Analyze customer data to identify trends and opportunities for improvement.
• Prepare reports on customer satisfaction, sales performance, and other relevant metrics.
• Manage customer accounts, including construction and utility updates
• Collaborate with clients to determine product or service requirements
• Build relationships with clients to ensure brand and project success
• Create a pleasant experience for clients by coordinating with all internal departments to provide solutions
• Provide regular updates, respond to inquiries, and address any client concerns in a timely manner
• Coordinate and facilitate regular client meetings
• Monitor and manage project performance
• Oversee the development of new client relationships
• Ensure client satisfaction and retention
• Maintain a positive and professional attitude at all times

Required Skills and Experience:

• Business sense - has a strong business sense and can decipher priorities and make sound judgment calls when needed.
• Commitment to excellence - perform duties at the highest level possible on a consistent basis.
• Excellent communicator - able to interact with people of all levels in a confident, professional manner.
• Demonstrate ability and temperament to work with sensitive information.
• Team player - have team-oriented experience and approach.
• Bachelor’s degree in business administration, marketing or a related field;
• Minimum of 2 years’ experience in account management or a related field
• Exceptional analytical and conceptual-thinking skills
• Experience using customer relationship management (CMS) software
• Experience creating detailed reports and giving presentations
• Competency using Microsoft Office Suite
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills

Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.