The Engineering and Housekeeping Supervisor is responsible for daily supervision of the Engineering and Housekeeping staff with a focus on quality service, guest satisfaction and safety.

This individual will act as a bridge between these departments to ensure appropriate communication and organization. They will assist in the assignment and administration of work by utilizing HotSOS and Opera.

This role is instrumental in the overall success while creating a cohesive working environment.

Responsibilities

• Issue staff assignments including special requests / projects, areas of concentration and preventative maintenance and deep cleaning
• Ensure maintenance problems are promptly reported to Engineering
• Inspect assigned guest room floors and rooms to ensure cleanliness
• Inspect public areas of the hotel and back of house to ensure cleanliness and maintenance tasks are completed
• Respond to guest requests, concerns, and problems to ensure guest satisfaction
• Perform special projects and other responsibilities as assigned
• Responsible for maintaining and updating inventories
• Attend departmental meetings as scheduled
• Assist with completion of work orders to ensure correct billing
• Assume full responsibility in the absence of Director of Engineering and Housekeeping Manager

Qualifications

• Must have excellent communication skills and ability to multi-task
• Must have working knowledge of Microsoft Word, Excel, and Outlook
• Minimum of 1 year of hotel experience
• Housekeeping and / or engineering experience at a supervisory level preferred
• Must be able to stand for a period of 8 hours. Must be able to lift 50 lbs.
• Knowledge of Opera and HotSOS is a plus
• Bilingual preferred but not required
• Flexible workdays and hours required. Must be available to work 40 hours per week

The Hotel functions seven days a week and 24-hours a day. All employees, both management and hourly, must realize, at times, it may be necessary to move an employee from their accustomed shift so support business demands.

• Midway Properties Group, LLC (Zermatt Utah Resort & Spa is an Equal Opportunity Employer)

Last updated : 2024-05-12