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Customer Success Associate
Zenput Atlanta, GA
Full Time | IT Outsourcing & Consulting 7 Months Ago
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Zenput is Hiring a Remote Customer Success Associate

What you’ll do as a Customer Success Associate 

  • Drive successful adoption and retention of Zenput within your portfolio of customers.

  • Become an expert user of Zenput so that you can deliver training to customers and provide credible guidance on how best to apply the tool to their specific operational processes and business challenges.

  • Using a consultative approach, help customers optimize product value by teaching them how to leverage new or unused features.

  • Manage the ongoing customer relationship to encourage growth, expansion, and loyalty by guiding customers through our Customer Voyage.

  • Identify new opportunities to expand Zenput to support additional work processes or departments within the customer’s business.

  • Track and close renewal business.

  • Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements.

  • “Prime the pump” for customer case studies, quotes and testimonials by identifying advocates and sharing great stories with our Marketing team.

What we’re looking for

On day one you are:

  • An excellent ‘explainer’

  • Know basic Excel (formula entry & troubleshooting, shortcuts, data analysis, data clean-up)

  • You are organized and process-oriented, and enjoy uncovering opportunities to improve efficiency, both for yourself and your customers.

  • You are focused, action-oriented, and always anticipating next steps: a natural project manager. You can create urgency without being annoying.

  • You concentrate your efforts on the most important priorities, moving quickly through issues, and driving for completion. You know how to find the optimal balance between speed, accuracy, and quality in the work you deliver.

  • You have a polished, professional, and articulate communication & presentation style, but you’re not a robot. Your personality shines through!

  • You listen well, ask the right questions, and know when more information is needed.

  • You are honest and empathetic. You see the world through the customer’s eyes.

  • You enjoy teaching others, be it a customer or a colleague.

  • You are creative and resourceful, and can adapt to rapidly-changing priorities in a fast-paced, start-up environment. You are comfortable making a judgment call in an ambiguous or novel situation.

  • Bachelor’s Degree

Nice to haves

  • 1-2 years experience in Customer Success or Account Management supporting a B2B SaaS product

  • Successful track record collaborating cross-functionally across internal teams (Sales, Support, Product, Engineering, Marketing, Finance) to solve customer problems

  • Experience with Salesforce, Catalyst, Google Apps

  • Experience working with a distributed team

What you’ll get

  • Opportunity to put your stamp on a growing start-up and expand your career

  • Great mission-driven team members from diverse backgrounds

  • Competitive pay

  • Vacation, Health, Retirement Benefits as appropriate

  • Ownership through stock options

  • Yearly team off-sites

  • Work in an open environment on solutions that are reshaping the way businesses operate

  • Fun-team events

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

07/29/2022

EXPIRATION DATE

08/13/2022

WEBSITE

zenput.com

HEADQUARTERS

SAN FRANCISCO, CA

SIZE

100 - 200

FOUNDED

2012

CEO

VLADISLAV RIKHTER

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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The job skills required for Customer Success Associate include Troubleshooting, customer relationship, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Associate job description and responsibilities

Customer success associate look out for their customer’s business and work with them to find solutions to pain points.

02/16/2022: Provo, UT

They're also able to provide the technical product support and training necessary to keep their customers happy.

02/27/2022: Anchorage, AK

Customer Success Associate are responsible for creating loyal customers who come back again and again.

03/18/2022: Santa Barbara, CA

On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.

03/06/2022: Pocatello, ID

Customer associates look out for their customer’s business and work with them to find solutions to pain points.

02/11/2022: Akron, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Associate jobs

The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.

01/19/2022: Kansas City, KS

Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.

02/11/2022: Oakland, CA

Develop a customer success strategy to be successful for this position.

01/05/2022: Ann Arbor, MI

Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.

02/26/2022: Norfolk, VA

Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.

04/02/2022: Fort Collins, CO

Step 3: View the best colleges and universities for Customer Success Associate.

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