Responsibilities:

Integration:

• Help in the coordination of IT integration efforts including systems, applications, and infrastructure.

• Collaborate with stakeholders to understand business requirements, identify integration challenges, and develop strategies to address them.

• Analyze existing IT systems and processes in both merging departments, identify overlaps, redundancies, and gaps, and propose integration solutions.

• Facilitate discussions and negotiations between departmental representatives to reach consensus on integrated processes, systems, and data management.

• Conduct impact assessments to identify risks, issues, and dependencies associated with IT integration activities and propose mitigation strategies.

• Manage communication and change management activities related to IT integration, ensuring effective stakeholder engagement and user adoption.

Platform Migration from Google Services to Office 365:

• Facilitate discovery sessions with merging agencies to understand their current state use of Google Suite
• Conduct comprehensive assessments of current Google services usage, dependencies, and integration points to inform the migration strategy.
• Collaborate with stakeholders to define migration objectives, timelines, and success criteria.
• Coordinate with project manager, technical teams, and vendors to design and implement the migration plan, ensuring minimal disruption to end-users and maintaining data integrity.
• Develop project documentation to facilitate user adoption and familiarity with the new Office 365 platform.
• Monitor and troubleshoot migration-related issues, working with teams to promptly resolve them and minimize downtime and user impact.
• Document migration processes, lessons learned, and best practices to guide future migrations and ensure knowledge transfer within the organization.

Requirements Gathering and Analysis:

• Engage with business users, subject matter experts, and stakeholders to gather and document business and functional requirements.
• Conduct in-depth analysis of existing IT systems, processes, and data flows to identify opportunities for improvement and optimization.
• Collaborate with cross-functional teams to help translate business requirements into actionable technical specifications.
• Ensure that IT solutions align with organizational goals, compliance requirements, and industry best practices.

Project Management and Documentation:

• Develop and manage service requests, including scope, schedule, and budget estimates.
• Monitor project progress, identify and document risks, and proactively communicate updates to stakeholders.
• Prepare comprehensive project documentation, including requirements specifications, test plans, and user materials.
• Facilitate user acceptance testing and ensure that deliverables meet quality standards and user expectations.
• Collaborate with IT Dev teams to ensure successful implementation and post-implementation support.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field, and/or a combination of education/certification and work experience.
• A minimum 6 years of experience as a Business Analyst and/or Project Manager, with a preferred focus on SDLC and Agile methodologies.
• Ability to analyze business strategies and user needs, document specifications, and translate business objectives into proper system requirements and specifications.
• Working knowledge of Agile frameworks such as Scrum and Kanban, and familiarity with Agile project management tools like Azure DevOps or JIRA.
• Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, Project, and Visio.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders at various levels of the organization.
• Experience with developing end user documentation and process flows.
• Guide stakeholders through business case development for new applications/functionality, including cost benefit analysis, risks and issues, and impact analysis.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Demonstrated ability to balance multiple priorities and manage time effectively in a fast-paced environment.
• Familiarity with state government operations and processes is a large plus.