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Title : Customer Care Advocate Department : Customer Care
FLSA : Non-exempt Status : Full Time
Date Posted : 12 / 14 / 2023
Position Summary
The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description / Role."
Key Duties and Responsibilities
Follows up to ensure successful completion of Action Request.
Minimum Qualifications
Preferred Qualifications
Call center experience in benefits claims, billing, or eligibility.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
If reasonable accommodation is needed, please contact the Recruiting Department at , and we would be happy to assist you.
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
We are currently seeking an experienced Customer Care Advocate with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 40 offices nationwide.
The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
By combining resources, best practices and scale, the new organization is even stronger and better than before
We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!
Internals to Apply :
If you meet the minimum qualifications and are interested in applying for the above position, please submit an application.
All applications must be received by 5 : 00 pm on the Internal Posting Deadline listed above in order to be considered prior
Job Posted by ApplicantPro
Last updated : 2024-04-28
Full Time
$39k-50k (estimate)
04/29/2024
05/13/2024
The job skills required for Customer advocate include Customer Service, Call Center, Billing, Customer Care, Listening, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer advocate positions, which can be used as a reference in future career path planning. As a Customer advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer advocate. You can explore the career advancement for a Customer advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
04/05/2022: Davenport, IA
Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/11/2022: Pocatello, ID
They assist representatives as they handle complex customer service situations or take charge of client outreach.
04/09/2022: Oklahoma City, OK
They use data analysis skills to represent customer responses numerically and measure change over time.
04/17/2022: Monroe, LA
Manage and prepare documents for customers and follow up.
01/26/2022: Oklahoma City, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
01/26/2022: Columbus, MS
The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
04/02/2022: Norwich, CT
A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
02/28/2022: Boston, MA
Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
04/08/2022: Youngstown, OH
Step 3: View the best colleges and universities for Customer Advocate.