We are currently looking for a motivated team member in our Service Business Development Center. The Automotive Service BDC Representative is responsible for making service appointments for customers and is the frontline of communication in a customer’s service experience. A successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive organization then please apply!

Responsibilities are to make sure your team is:

• Answer all incoming phone calls and schedule service appointments.
• Making outbound call, generate service appointments and log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Reschedule no-show customer appointments.
• Schedule future contact as needed.
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact internet customers via email and phone to schedule a service appointment

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Experience:

• customer service: 2 years (Preferred)

Work Location: In person