JOB PURPOSE: To manage all of the request for LiftIQ and LiftWatcher in accordance with the SLA’s as well as advanced skills to meet the demand of customer service.

MAIN DUTIES AND RESPONSIBILITIES:
Connected Services Admin

• Communication between field, sales, business development managers, clients and co-workers

 Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues

• Answers and directs phone calls to appropriate departments
• LiftWatcher LiftIQ Administrative tasks help desk monitoring

 Well Management (Creation, deletion, modification, Admin Center)
 User account management
 Basic real time communication troubleshooting
 Advanced real-time communication troubleshooting
 Documentation:
 Records each incoming request in the CRM.
 Ensures all tickets are always updated during the life of the case.
 Resolves tickets according to SLA.
 Track and escalate issues, including creation and sending notifications.

• LMS

 Follows IT Security policies
 Complies with mandatory QHSE training and fulfills QHSE objectives
 Additional duties as requested.

REQUIRED SOFT SKILLS:
Connected Services Admin and Connected Services Subject Matter Expert / Trainer

• Attention to detail
• Initiative
• Creativity
• Excellent written & verbal communication
• Problem solving skills
• Excellent customer service skills
• Good interpersonal and presentation skills
• Fluency in English (additional languages a plus)
• Willing to work flexible hours when appropriate.
• Ability to handle multiple projects and tasks simultaneously.
• Ability to work under pressure.
• Ability to communicate effectively with customers, peers, and management.

EDUCATION:
Connected Services Admin and Connected Services Subject Matter Expert / Trainer and Connected Services Team Lead

• Associate or Bachelor’s degree preferred

SUPPORT EXPERIENCE REQUIRED:
Connected Services Admin

• Experience on an IT Service Desk a plus
• Knowledge and experience in the use of Ticketing systems preferred
• 1-2 years of prior support
• iLearn modules L0, L1 (Legacy System)

Job Types: Full-time, Contract

Pay: $15.00 - $23.00 per hour

Schedule:

• Day shift

Education:

• Associate (Preferred)

Experience:

• Technical Customer support: 2 years (Preferred)

Ability to Commute:

• Englewood, CO 80112 (Required)

Work Location: In person