Personal Lines Insurance Customer Service Representative (CSR)

Zander Insurance is seeking a dedicated Personal Lines Insurance Customer Service Representative (CSR) that is a team player and is looking for financial stability and professional growth, all while telecommuting on a hybrid schedule. The CSR position provides fantastic earning potential as Zander’s compensation is like no other organization around... we pay industry-leading compensation including base salary, bonuses, monthly profit distribution payments, 401k match and ESOP shares. Our CSR’s career path leads to the Personal Lines Account Manager role, with the ability to earn significant total compensation (salary, bonus, commissions, ESOP).

Why Zander?

Your work at Zander can change lives – perhaps even your own! This wouldn’t be just another job, nor just another career path. Through our Employee Stock Ownership Plan (ESOP), Zander Insurance is a vehicle for personal and financial growth. Because we are 49% employee-owned, our belief is that every employee should share in the success of the agency by supporting an ownership mindset. When you join Zander Insurance, you automatically begin investing in your future since shares are awarded for simply being a team member; it is not necessary to purchase shares! Many employee-owners of Zander have a share value of over $1 Million! Are you ready to become an owner and change your life?

We offer you:

• Competitive industry-leading compensation including base salary plus bonuses.
• ESOP Shares in addition to this compensation via our Employee Stock Ownership Plan.
• Profit Distribution Bonus paid monthly.
• Telecommuting on a hybrid schedule.
• Medical and dental insurance paid 100% by Zander.
• Medical plans with generous company contributions into your HSA.
• 5% dollar-for-dollar matching on your 401(k).
• 3 weeks of paid time off plus holidays.
• Growth and leadership opportunities – we promote from within!
• Meaningful work protecting families.
• And much more!

Who you are:

If you’re passionate and hard-working, we’ll help you grow as a professional so that you excel here at Zander.

• You have a high service aptitude and the heart of a teacher.
• You are reliable, adaptable, and compassionate.
• You thrive in a fast-paced environment.
• You have a typing speed of at least 45 WPM.
• You have the tools and ability to work from home.
• You are able to obtain P&C licensure within 90 days, if not already licensed.

We look forward to speaking with you!

ESSENTIAL FUNCTIONS:

These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
• The employee is occasionally required to use hands and fingers to operate, handle, and reach;
• Specific vision abilities required by this job include close vision and the ability to adjust focus;
• Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
• Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
• Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
• Sit & stand for extended periods of time up to 7 hours per day;
• Must be able to walk up and down stairs (there are no elevators in the 2-story main office building);
• Physical, consistent attendance during normal working hours within a standard 40-hour workweek, during the shift required by this position, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
• The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.