About the job

We are looking for a Field Service Technician in Arlington, WA. The ideal candidate will have excellent customer service skills, a few years of technician experience, and a passion for the dental industry.

What’s in it for you?

Competitive salary plus quarterly incentives
Comprehensive benefit package including medical, dental and vision coverage
Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary
401k program, Long-term disability, Short-term disability, and other supplemental benefits
Opportunity to work with a supportive team in a fast-paced environment
Career growth and advancement
Family owned for 135 years

What you’ll be doing…

As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a client technician, you have proven technical and customer service skills, and are a role model to other technicians. client promotes career development by providing client training, online classes, and manufacturer basic core equipment training classes to Service Technicians.

What Success Looks Like…

DEPENDABILITY: Your daily tasks are completed in a timely and thorough manner, ensuring all activities, records, data, and processes are kept highly organized, accurate, and up-to-date
COMMUNICATION (SALES): You communicate exceptionally well with your team, branch associates, client clients, and others, support collaboration between sales and service, and you keep everyone in the loop
EXCEPTIONAL CLIENT SERVICE: You go above and beyond in order to provide an Exceptional Client Experience. Your communication and customer service skills are effective, respectful and consistently of the highest quality. You demonstrate professionalism while building and maintaining strong relationships. You are an active, engaged, collaborative, and positive teammate/leader with both internal and external customers
PRODUCTIVITY: You work efficiently to meet deadlines, performance and productivity standards and independently manage your workload
TECHNICAL SKILLS (SERVICE): You perform – and train others – on complex repairs and installations with a minimal call back rate

What you’ll need…

High school diploma or GED equivalent
3 years of customer service experience
3 years of technician experience on a variety of equipment
Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory
Maintain a valid driver’s license, maintain a good driving record (as defined by client’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing

Preferred Additional Education and/or Experience:

Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training
Project lead experience
Dental experience

Salary Info:

Salary Range of $60,000 to $80,000. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing
A candidate meeting minimum job qualifications would have an expected hiring in range of $60,000 to $64,000

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who We Are…

client is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori client Isbell, the fifth-generation granddaughter of Founder William E. client, DDS. Headquartered in Tacoma, Washington, client has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.

We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift

Work setting:

• In-person

Experience:

• dental equipment: 3 years (Required)

Ability to Commute:

• Arlington, WA (Required)

Ability to Relocate:

• Arlington, WA: Relocate before starting work (Required)

Work Location: In person