JOB SUMMARY

Shifts Available:
Part-Time - Friday - Monday - 3 PM - 11 PM

Location - Hamilton County, Ohio

YWCA USA is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. YWCA has been at the forefront of the most pressing social movements for more than 150 years — from voting rights to civil rights, from affordable housing to pay equity, from violence prevention to health care reform. Today, we combine programming and advocacy in order to generate institutional change in three key areas: racial justice and civil rights, empowerment and economic advancement of women and girls, and health and safety of women and girls. YWCA Greater Cincinnati was founded in 1868 and was the fifth YWCA association in the United States.

The YWCA Greater Cincinnati maintains two emergency domestic violence shelters for survivors, one in Hamilton County and one in Clermont County. We are looking for a passionate, positive, and empathetic candidate for our shelter advocate position. The Shelter advocate is responsible for maintaining a safe, secure, temporary shelter for survivors and their families who are victims of domestic violence.

PRINCIPAL DUTIES & RESPONSIBILITIES

Hotline / Phone Management:

• Answers hotline
• Provides crisis counseling, safety planning, and information/referral to callers as appropriate.
• Assists in maintaining referral manual.
• Maintains shelter records.
• Takes messages for residents and staff.

Resident Support:

• Fosters positive, safe, and trauma-informed relationships with residents.
• Conducts intake process for new residents: orientation, tour, and forms.
• Maintains shelter and resident records.
• Assists residents in assessing their immediate and short term needs and continuously revise safety plan.
• Assists residents with parenting support.
• Assists residents in working together to provide a safe, supportive environment.
• Offers crisis counseling, advocacy, and support to residents.
• Helps clients problem solve and gives information about the dynamics of intimate partner violence.
• Assists residents with arranging transportation when appropriate.
• Conducts exit process: safety planning, check out procedure, and forms.

House Management:

• Maintains shelter security.
• Maintains shelter records.
• Meets clients material needs including hygiene products, food, over-the-counter medication, etc.
• Checks facility for cleanliness, safety, and security on a regular basis.
• Reports problems to supervisor.

Additional Responsibilities:

• Attends staff meetings and other meetings as requested by supervisor.
• Performs other duties as requested by supervisor
• Adheres to the philosophy and goals of YWCA Greater Cincinnati
• Follows the policies and procedures of the Domestic Violence Shelter.
• Works with and provides on-the-job training and assistance to volunteers as assigned.

Other duties as needed and assigned by Shelter Manager.

Support to Management, Supervisors and Staff

Key Relationships

• Interacts with Shelter Manager, staff, clients, volunteers and other agencies and organizations, i.e. schools, shelters, police, hospitals, etc.

QUALIFICATIONS:

Education/Experience

• Bachelor’s degree in a field related to advocacy/human services or experience in a residential or intimate partner violence program preferred; ability to work with people from diverse socioeconomic and ethnic/racial backgrounds.
• Experience in trauma informed care.
• Personal qualifications include support of YWCA’s mission to eliminate racism and empower women.
• Flexibile, kind, strong leader, mature, positive attitude, confidence and an understanding of the dynamics of intimate partner violence.

Skills/Specialized Knowledge/Abilities

• Political and social sensitivity
• Excellent communication skills
• Proficiency in MS Office with expertise in Microsoft Word and Excel
• Ability to work independently
• Detail oriented with strong administrative, organizational and computer skills
• Ability to maintain confidentiality
• Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic backgrounds
• Knowledge of office procedures

Work Environment:

• This position is fully on-site

Benefits

• Additional benefit package for 25 hours a week

This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

The YWCA Greater Cincinnati provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Part-time

Pay: $14.00 - $18.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Patient demographics:

• Adults
• Children

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• domestic/intimate partner violence: 1 year (Required)
• trauma informed care: 1 year (Required)
• residential: 1 year (Required)

Work Location: In person