58 Customer Service Manager Jobs in Lewiston, ME
YWCA Central Maine is Hiring a Customer Service Manager Near Lewiston, ME
YWCA Central Maine is searching for a highly qualified individual to fill the full-time position of Customer Service Manager. This full-time, benefits eligible position works a flexible schedule to meet the overall needs of customer service.
The YWCA Customer Service Manager is responsible for the day-to-day management of the Customer Services Department and for delivering excellent service to all patrons, guests, and program participants. The manager is responsible for responding to patron and guests needs, promoting programs/offerings, the YWCA Community Access Pass and maintaining the cleanliness and organization of the front desk and lobby area. The manager provides leadership and direction to customer service staff and ensures that an excellent standard of service is provided and maintained. The manager will also oversee and coordinate day-to-day traffic flow of the YWCA front lobby to ensure high quality daily operations and responsiveness to patrons, guests, vendors, and YW volunteers.
The position is located in Lewiston. Hours are typically Monday-Friday, however early mornings, nights, and weekend hours may be required to meet the needs of the front desk coverage.
Qualifications & Requirements:
Education and Experience:
- High School diploma required
- Three years’ experience in a customer or client services (sales or related experience) setting with at least one year of supervisory experience.
- Computer literacy with basic knowledge in Microsoft Office Products (including Excel), point of sale systems and QuickBooks.
- Excellent interpersonal, verbal, and written communication skills
Full-time salary position starting at $41,392
Please send cover letter and resume to YWCA’s Chief Operating Officer, Melissa Jackson, at MJackson@ywcamaine.org.
YWCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry or national origin, color, sex, immigration status, age, religion, physical or mental disability, sexual orientation, gender identity or gender expression.
Job Summary
Full Time
Sports & Recreation
$73k-95k (estimate)
03/21/2023
07/15/2024
ywcamaine.org
Lewiston, ME
25 - 50
Sports & Recreation
Related Companies
The job skills required for Customer Service Manager include Customer Service, Leadership, Client Service, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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