Overview

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion.

Our Student Ambassadors are part of a team of awesome Yugoers across the globe, they are #Futureshapers who want to positively influence and shape the lives of other students and fellow Yugoers.

Responsibilities

Drive Student Experience  

• Meet, greet and engage with our students, visitors, and future residents.
• Support our students by keeping them informed. 
• Organizing and promoting events monthly that align with our three Pillars (YugoEco, YuPro, YuGrow) to ensure our students live their best life. 

Support the Sales Cycle  

• Guide potential residents through the application process. 
• Track and promote engagement across our social media platforms & post on internal and external social media sites.
• Collaborate with leasing and marketing: in sales programs, marketing plans, by conducting marketing surveys, and shopping competitive communities.

Administration of Our Spaces 

• Complete general administrative tasks like- answering the phones, returning emails, and filing documents.
• Welcome all new residents and ensure their space is ready for move-in on time.
• Aid in monitoring renewals by distributing and following-up on renewal notices. 
• Log and distribute incoming mail using the package management system
• Maintain training- stay current on fair housing and all policies and procedures. 

• Accept service requests from residents, send to maintenance for quick processing; then conduct a service follow-up with resident once the work is completed. 
• Get things done! Support the team by completing ad-hoc duties as requested. 

This list is by no means comprehensive but in short, your main responsibility is to ensure that we deliver the best possible experience for our students; supporting them to live their best life while driving great student engagement and customer service in our spaces.

Qualifications

You’ll need to-  

• Have great customer service and communication skills, being able to effectively engage with people at all levels.
• Be an organized individual with the ability to take on multiple tasks regularly.
• Have some skills in MS Office and online systems / databases. 
• Be resilient and adaptable. 

• Have great cultural diversity awareness.
• Carbon Literacy Certification or willingness to undertake training

We’d love if you have some experience ideally with leasing/hospitality or customer service and have a proactive approach to solving problems; relevant experience would give you an edge but it’s certainly not essential. 

We look forward to hearing from you 😎 

#LI-ONSITE