SUMMARY

A YT Showroom Ambassador is a sales, marketing and hospitality role who’s purpose is to deliver the best possible experience to our customers in our “YT Mill” consumer experience centers. They engage and assist customers as they learn more about our brand and products, demo our bikes and participate in our events. This person will work with the entire showroom team in treating customers to the YT experience that can only be achieved in one of our YT Mills. This is an on-site role located in our San Clemente Mill.

YOUR MISSION

• Greet and assist customers with a positive and passionate attitude for YT products
• Embrace and utilize the YT brand, service, and product training to solve customers’ needs by connecting them with the right YT product
• Provide expert level guidance for all YT products including suspension set up, suspension details, and all bike componentry
• Provide critical customer service and troubleshooting guidance
• Develop dynamic solutions to solve service-related issues
• Learn and understand market segments, industry trends, strategy, and appropriate products
• Proficiently Operate Showroom point-of-sale system
• Facilitate positive, proactive communication amongst all internal departments

WHAT YOU'LL BRING

You have experience in a retail environment that specializes in bicycle sales and maintenance. You must have strong verbal communication skills to effectively walk customers through the purchase journey. You have a working knowledge of basic bicycle repair and maintenance.

• 2 years’ experience in a retail environment
• Outstanding written and verbal communication skills
• Ability to take direction and work without direct supervision
• Ability to effectively prioritize multiple tasks in a fast-paced environment
• Must be able to work with a high sense of urgency and well under pressure
• Must be available to work weekends and holidays as required
• Hands-on mentality with strong problem-solving skills and high attention to detail
• Team player with a passion for mountain biking
• Attention to detail, good decision-making skills

WHAT WE OFFER

• Compensation ranging from $18/h to $21/h
• Competitive health benefits
• 401(k)
• Paid PTO (Personal Time off)
• An outstanding team work philosophy: Work hard, play hard, good times
• An outstanding employee purchase program
• Great work/life balance and a casual work environment
• Career advancement opportunities
• A collaborative team environment

CONTACT

Mail: jobs.usa@yt-industries.com

About us

WE ARE YT

YT Industries was established in 2008 to give talented riders access to competitive dirt jump bikes.
Since then, we have led the way at the forefront of the sport.
Standing for Young Talent, YT reflects its founder's approach to life: Youth is a state of mind. No matter your age, it is never too late to try something new.
We love what we do, and we leave conventions behind. We shout out to all who want to reach their full potential, free their restraints and LIVE UNCAGED.