26 Customer Care Agent Jobs in Raleigh, NC
YPrime is Hiring a Customer Care Agent Near Raleigh, NC
Is your career in its prime? It could be!
YPrime’s Customer Care team is looking for a Customer Care Agent to help support our system users. You’ll be based in our Raleigh, North Carolina office. At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time.
Does our mission sound like something you can get behind? If so, here’s what we need from you:
- Proficient in MS Office Applications
- Experience in a call center environment preferred
Have these things too? Even better!
- Thrives in a fast-paces, dynamic environment
- A team player who puts the success of the team first
- motivated by helping clients and finds satisfaction in helping to resolve the issues of others
- A resourceful problem-solver who seeks out effective and efficient solutions
- Prior technical support experience preferred, especially in healthcare, life sciences or related field
- Multilingual skills a plus
Here are some more details about the job:
- You'll provide support to system users in multiple countries via the telephone and email
- You'll build professional rapport with internal and external clients by demonstrating empathy and strong communication skills
- You'll follow up with customers to ensure full resolution: providing timely updates of progress along the way
- You'll clearly document all communication with system users
- You'll escalate system issues to Customer Care Analysts when necessary for resolution
- You'll provide the highest level of support to users of the systems by fielding inbound inquiries and utilizing proactive communication as necessary
- You'll effectively manage issues and the escalation of issues and eventual resolution within agreed upon SLA's
- You'll perform other duties as required
What are the Prime Perks?
- Generous paid time off
- Comprehensive benefits package largely subsidized by YPrime
- 401(K) with company match
- Flexible working arrangements with an emphasis on work/life balance
- Friendly, smart, passionate, and hardworking coworkers
- Opportunities for professional growth and advancement
Job Summary
Full Time
IT Outsourcing & Consulting
$37k-47k (estimate)
05/08/2024
07/07/2024
yprime.com
MALVERN, PA
200 - 500
2006
Private
SHAWN BLACKBURN
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About YPrime
YPrime develops a clinical trial software that offers data collection and information management solutions for bio-pharmaceutical companies.
The job skills required for Customer Care Agent include Call Center, Communication Skills, Customer Care, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Agent positions, which can be used as a reference in future career path planning. As a Customer Care Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Agent. You can explore the career advancement for a Customer Care Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Agent job description and responsibilities
The Customer Support Agent must be helpful, knowledgeable, and articulate when speaking to customers about the business’s product and services.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Maintaining a positive, empathetic, and professional attitude toward customers at all times.
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Keeping records of customer interactions, transactions, comments, and complaints.
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They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Agent jobs
Responding promptly to customer inquiries.
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Acknowledging and resolving customer complaints.
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Processing orders, forms, applications, and requests swiftly.
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Communicating and coordinating with colleagues as necessary.
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Managing a team of junior customer service representatives.
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Step 3: View the best colleges and universities for Customer Care Agent.
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