Responsibilities and Duties

• Client is in need of a Project Manager who could manage cloud, IVR, network and platform engineering.
• The manager is looking for someone from a technical background of a Network Engineer or Systems Engineer who was worked in a Call center/contact center environment.
• This role will support the IVR, Call Center, Networking, Platform Engineering/DevOps, Azure Cloud Support, and the desktop support teams.
• This Project Manager will be responsible for running new initiatives in waterfall "Scrumban" hybrid of Scrum and Kanban methodology.
• All initiatives will be captured and tracked in Jira.
• This person needs to be technical to a level that they can understand how best to triage any infrastructure emergency utilizing the teams.
• Strong knowledge of SQL, hands on experience is a plus.
• Previous experience as a Project Manager over a cloud migration project. (Preferably Azure)
• Actively manage Kanban boards, sprints, epics, stories, and other issues assign to the team.
• Collaborate with stakeholders to define scope, requirements and define sprint goals along with product team.
• Understand infrastructure areas such as network, cloud, data, and security.
• Gather and document business requirements, systems flow, data flow, data dependencies and functional design along with business analysts / engineers / architects.
• Facilitate requirements gathering sessions, solution analysis, project kickoffs, standups, and status meetings.
• Run various agile reports and present to leaderships.
• Create dashboards and write Jira queries (JQLs) for reports and status.
• Translate information requests from internal customers involving ambiguity into actionable tasks for developers.
• Gather and document business requirements, systems flow, data flow, data dependencies and functional design.
• Manage inbound request queue, prioritize requests, and communicate status with stakeholders.
• Create and manage project plans for long running initiatives and coordinate with team day to day progress.
• Track and report work status for team, people assignments and work completion.
• Provide project status reports and executive summaries as required.
• Own and manage the change management and release management process.
• Supports IT team governance, audit, and controls process.
• Manage and govern team data documentation of solution, requirements, specification, credentials, and processes.
• Special projects as requested.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in IT preferred. Equivalent combination of education and experience may be substituted in lieu of degree.
• Has between 5-8 years of proven working experience as a Project Manager or Scrum Master
• Basic understanding of infrastructure technologies including
• Knowledge of healthcare industry regulations, standards, and best practices, particularly regarding data privacy, security, and compliance is a plus.
• Technical expertise regarding requirements gathering, process engineering, technical documentation.
• Strong knowledge of Agile Methodologies and related SDLC concepts (Scrum, SAFe, XP, etc.)
• Strong knowledge of SQL and related tools.
• Experience working with Agile Project Management tools (JIRA, Rally, VersionOne, etc.).
• Must have excellent verbal, written, and problem-solving skills.
• Must demonstrate flexibility and excellent organizational skills with the ability to complete a variety of tasks accurately with high attention to detail and creativity.
• Display strong written, verbal communication and presentation skills; communicates effectively with all levels of leadership and staff. Presents to executive sponsors occasionally.
• Develop, manage, and maintain customer relationships at all organizational levels.
• SAFe or CSM Certification, preferred.
• Ability to maintain confidentiality.

Job Type: Contract

Pay: Up to $53.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Azure DevOps: 5 years (Required)
• IVR/Call center: 3 years (Required)

License/Certification:

• CSM/PMP (Required)

Ability to Commute:

• Dallas, TX 75201 (Required)

Work Location: In person