Youth Shelters & Family Services is seeking a compassionate and dedicated Service Coordinator to join our Transitional Living Program team, empowering individuals on their journey to self-sufficiency and independence.

What would my job responsibilities be?

• Customarily and regularly exercise discretion and independent judgment, assume responsibility and work under minimum supervision.
• Provide case management services in compliance with policies, procedures, contracts and other requirements, oversight of client services and other program services and systems.
• Maintain dynamic interaction with the Program Director concerning legal issues and program functioning.
• Provide case management services from screening and intake to discharge including completing client assessments; developing self-sufficiency plans, implementing, coordinating and reviewing; and providing discharge and after-care planning and implementation for an assigned case load.
• Assist in providing individualized life skills education, leadership opportunities and activities to facilitate achievement of client personal goals.
• Complete weekly billing reports.
• Maintain comprehensive client case files, as determined by program requirements, providing oversight of the file maintenance procedure.
• Provide information and data for required reports and contracts.
• Coordinate external relations as related to case management and other services.
• Participate in the interviewing, training and oversight of staff including volunteers and interns, as assigned.
• Engage in daily activities of the program, providing oversight of facility and grounds, maintenance, vehicle, and equipment maintenance, as well as record keeping pertaining to such.
• Participate in the emergency on-call system, as assigned.

What are the qualifications and experience I need to become a Service Coordinator?

• Demonstrated experience in providing life skills training, vocational guidance, or related services to vulnerable populations, with a particular focus on homeless youth or young adults.
• Proficiency in trauma-informed care principles, motivational interviewing techniques, and evidence-based practices for supporting youth in transition.
• Excellent communication and collaboration skills, with the ability to effectively engage with diverse individuals and groups, including youth from different cultural backgrounds, LGBTQ individuals, and individuals with disabilities.
• Preferred experience in program development, curriculum design, or workshop facilitation, enhancing the ability to create engaging and impactful programming for program participants.
• Strong knowledge of community resources and social service systems relevant to housing, education, employment, healthcare, mental health, and substance abuse treatment, facilitating effective referrals and support for program participants.
• Exceptional interpersonal skills, including empathy, active listening, conflict resolution, and the ability to set and maintain boundaries to ensure the well-being of program participants.
• Flexibility to adapt to changing priorities, work independently with minimal supervision, and collaborate effectively within a multidisciplinary team environment, contributing to the overall success and effectiveness of the program.
• Bilingual in Spanish and English.

Required

• Proficient with computer software skills including Microsoft Windows, Excel, and Word.
• Excellent oral communication skills, particularly listening, mediation, and writing skills.
• Knowledge of community resources and experienced in providing referral services to clients.
• The ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
• Ability to adapt to shifting priorities.
• Ability to relate in cross-cultural environments.
• Must be able to drive company vehicles.
• Ability to organize team roles and evaluating employee performance.
• Exceptional attention to detail and time management skills.
• CPR/ First Aid Certified (will train).
• Valid Driver’s License, insurable under YSFS automobile policy.

Must be over 21 years of age to meet minimum eligibility requirements of our automobile insurance carrier.

Preferred

• Bilingual in Spanish and English.

What are the minimum education requirements?

• Master’s Degree in counseling, social work, psychology, or related field preferred.

OR bachelor’s degree in human services preferred
OR a two-year degree in Human related services and at least one-year related experience
OR a high school diploma or GED and at least two years related experience.

• Experience with homeless and at-risk youth, preferred.
• Case management experience required

What are the scheduled shift you are looking to fill?

• TBD

What about the benefits Youth Shelters & Family Services offers?

• We offer a range of benefits for our full time employees including; a generous PTO package, Medical, Dental, Vision, and Employer Paid Life Insurance.
• Continuous training opportunities to enhance your understanding of the issues affecting our youth and improve your ability to serve our clients.
• We offer a supportive work environment and the opportunity to make a meaningful impact in the lives of young parents and their children.
• We provide all of our employees with access to an Employee Assistance program and Earned Sick Leave.

Our Mission Statement
Youth Shelters & Family Services is a dedicated organization providing life-changing support to homeless, runaway, and in-crisis youth in northern New Mexico. Our mission is to offer shelter, along with comprehensive assistance in health, safety, education, and workforce development, empowering young individuals to lead independent and purposeful lives.

Help us make a difference by joining our team at Youth Shelters & Family Services!

Youth Shelters and Family Services proudly embraces diversity and is committed to creating an inclusive workplace. We are an Equal Opportunity and Affirmative Action employer, fully compliant with the Americans with Disabilities Act (ADA). We strongly encourage individuals from all backgrounds, including minorities, women, veterans, individuals with disabilities, and LGBTQ individuals, to apply!

This organization participates in E-Verify.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• On call

Education:

• Master's (Preferred)

Experience:

• case management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person