JOB SUMMARY

To manage, operate and supervise a retail store operated by Goodwill Industries. Store Manager will be responsible for all screening/hiring of new employees (including client training). Store Manager will be responsible for all store staff evaluations and corrective conferences with the District Manager’s approval. The Store Manager will utilize staff on duty efficiently, emphasizing customer service and production of donated goods. Promote sales growth, and attend to store merchandising and maintenance needs. The Store Manager is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately). Complete monthly and quarterly safety checklist and monitor fire equipment. Will be able to meet the public with ease. Will have the ability to supervise without showing partiality. The Store Manager will maintain a pleasant atmosphere in the store among personnel and the public at all times, maintain the proper handling of merchandise according to procedure, and adhere to all store policies. Will have sufficient mathematical skills to use cash register and complete store paperwork.

The Store Manager will be able to work cooperatively and communicate effectively with District Manager to assure smooth store operation and growth. Will be good at team building and motivating staff. Will be supportive of co-workers and addressing personnel concerns on a timely basis. Will establish work schedules to ensure a smooth running operation. The Store Manager will ensure that store equipment is kept in proper working order. The Store Manager will be alert to store safety and security. The Store Manager will ensure Goodwill safety and security policies and procedures are maintained, reporting all injuries immediately. Maintains a high standard with store maintenance and presentation.

The Store Manager will be understanding with clients and employees in training and making changes; also in dealing with problems. Will be fair-minded but firm in direction.

The Store Manager will have occasional short deadlines, and work environment hectic with occasional high stress.

Must possess a valid driver’s license, maintain adequate insurance and pass a background check.

The Store Manager will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Review it with all staff. Make suggestions for revisions, additions, etc.

EDUCATION/TRAINING/EXPERIENCE/LICENSEREQUIRED

A high school diploma or equivalent is required. A minimum of five years’ retail sales experience with at least two years in a retail sales supervisory capacity or in a managerial/supervisory position is required.

HOURS WORKED

The Store Manager will normally work a full-time forty (40) hour week per store schedule.

NUMBER OF DAYS WORKED

May vary, but normally five days a week.

OVERTIME HOURS

Generally, overtime hours are not scheduled; however, overtime may be required based on the needs of the company.

PHYSICAL DEMANDS

For the purpose of determining the frequency of an activity, please refer to the following table:

Never: 0% (0 Min. to 6 Min.)

Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)

Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)

Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)

STANDING Continuously (67-100%)

Surface: Tile, carpet, cement

Activity: All aspects of job

WALKINGContinuously (67-100%)

Surface: Tile, carpet, cement

Activity: All aspects of job

SITTINGOccasionally (1-33%)

Activity: Paperwork, scheduling, ordering, etc.

CLIMBINGOccasionally (1-33%)

Activity: Attend to store merchandise and displays, occasionally using ladder; referred, but not required.

BENDING Occasionally (1-33%)

Activity: Stocking, bagging, etc.

STOOPING/KNEELING Occasionally (1-33%)

Activity: Brief stocking, bagging; preferred, but not required

REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)

Activity: Textile transfer

TWIST AND TURNFrequently (34-66%)

Activity: While cashiering, waiting on customers

LIFTING Frequently (34-66%)

Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help.

CARRYINGFrequently (34-66%)

Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help

PUSH/PULLFrequently (34-66%)

Activity: Attend to store merchandise and displays, moving of textile rack and buggy

COORDINATION Eye, Hand, Foot Continuously (67-100%)

Activity: Running cash register, display setup, etc.

TALKING/HEARING/SEEING Continuously (67-100%)

Activity: Talking and seeing are required for all aspects of job. Hearing is preferred, but not required.

MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)

Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May also be trained to use a pallet jack and/or a tow motor.

ENVIRONMENTAL CONDITIONSIndoors 95% Outdoors 5%

Hazards include rolling racks, furniture, and other equipment.

HAND COORDINATION RIGHT LEFT BOTH FREQUENCY

Major Hand X Continuously (67-100%)

Fine Manipulation X Continuously (67-100%)

Gross Manipulation X Continuously (67-100%)

Simple Grasping X Frequently (34-66%)

Power Grip X Occasionally (1-33%)

Hand Twisting X Continuously (67-100%)

Fingering X Continuously (67-100%)

In compliance with the Drug-Free Workplace Act of 1988, Youngstown Area Goodwill Industries has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Youngstown Area Goodwill Industries employees and to the security of the company’s equipment and facilities. For these reasons, Youngstown Area Goodwill Industries is committed to the elimination of drug and alcohol use and misuse in the workplace.

NOTE: This comprehensive job description is subject to supplementation or modification if the actual job functions change.

Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.