Job Description

Come join our NEWEST location, Young Mazda Missoula! We’re growing again, and we’re looking for Outbound Call Specialists. If you want to work for Utah’s and Idaho's Top Awarded Automotive Group, apply today and work at our new Mazda dealership in Missoula. This is not a job, it’s a chance to work hard and have the career you’ve always dreamed about. Some facts about our company: *We’ve been ranked as one of Utah’s Top 10 Companies to work for every year since 2014. *We’re one of Utah’s Fastest Growing companies with no plans of slowing down. *We give back to our communities in a big way through our Foundation, Young Caring for Our Young, we have donated over 5 million dollars so far, and we put on over 30 free family events each year. *We have 30 different dealerships, and more on the way. *We offer Careers, not just jobs, and you'll love working here! *We offer performance based compensation plans with unlimited earning potential. *We have a great culture that is employee and customer service centered. *There are excellent opportunities for advancement! This is a high call volume production oriented position so if you are motivated to earn great money and not afraid to make a lot of calls, this is a great opportunity! To find out more on why we are a great company to work for, check out this video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be

Benefits

• In addition to a competitive compensation package the Young Automotive Group offers the following benefits:
• Paid Time Off up to 3 weeks per year
• Health
• Dental
• Life
• Disability
• Pre Paid Legal at competitive rates
• Employer Paid Health Savings Account Deposits (Paid monthly)
• 401k retirement plan with generous employer match (Paid twice monthly)
• Employee and family pricing at all dealerships throughout the group
• Paid training and Individual Professional Development Plans
• Excellent opportunities for advancement!

Responsibilities

• Provide high level of customer service to internal and external customers
• Respond to internet leads within 10 minutes with a phone call and/or email
• Schedule appointments
• Confirm appointments and reschedule no-show appointments
• Work with and follow up with Sales Departments to determine outcomes and appointments kept
• Generate letters and thank you cards and emails
• Make CSI follow up calls to all customers
• Answer incoming sales calls/leads - instant messages - chats
• Greet scheduled customers and introduce them to the Sales Manager and Sales Professionals
• Post vehicles with descriptions into our website and keep up to date inventory

Qualifications

• Previous sales experience helpful
• Previous call center experience a huge plus
• Excellent phone skills
• Attention to detail and organization
• Ability to acquire a State of Utah Salesperson License
• Ability to thrive in a production oriented environment is essential
• Valid driver's license
• Good driving record
• Pass Background Check and Pre-Employment Drug Screen