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Inside Sales - Account Manager

Santa Maria, CA | Full Time | Remote
4 Days Ago

Job Description

Role Overview
The primary focus of Inside Sales - Account Manager is to provide quality service to our customers. The Inside Sales - Account Manager will effectively communicate with a diverse customer base via phone, email, and fax in order to make outbound sales calls, respond to inquiries, place orders, problem solve, obtain information, and communicate product information; as well as identify and complete revenue generating opportunities with customers and prospects.

Company Overview
Young Innovations is a manufacturer and marketer of high-quality dental equipment and supplies. With an outstanding reputation for quality, our company has a broad portfolio of market-leading products across a variety of categories.  Preat Corporation a subsidiary of Young Innovations and is an aggressive, fast-growing, successful Dental Prosthetic Manufacturer and Supplier. We are looking to add The Best Possible People to our team. Daily duties include heavy product labeling and label management, inventory management, entering orders, pulling and packing orders, invoicing, shipping, and all other daily support functions.

Responsibilities
  • Maintenance and growth of assigned accounts (cross sell/up sell) via regular telephone contact
  • Acquisition of new customers via warm lead follow-up and cold calling as well as reactivation of lost customers
  • Manage both short- and long-term sales cycles through customer partnerships
  • Share customer insights to provide feedback to leadership for the creation of sales and marketing promotions
  • Maintain accurate customer information with frequent updates within internal ERP and CRM
  • Promote company brand and customer-oriented culture
  • Responsible for achieving all goals and metrics as assigned.
  • Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes.
  • Support customers through providing solutions including
    • Accurate order processing and pricing functions in the ERP system
    • Changes to accounts
    • Order inquiries such as tracking information and product ETAs
    • Product advice/knowledge
    • Coordinate product return/repair support including logging product and service complaints in a timely and professional manner
    • Communication of product availability information
  • Provide outbound communication as necessary to resolve or follow-up on issues.
  • Perform revenue generating activities wherever applicable, including:
    • Cross-Selling, Up-Selling or Category Growth Selling activities
    • Lead Generation or Referral Generation activities
    • Qualification and Profiling activities
  • Assist with all sales related duties where assigned
    • Answering sales and customer service related inbound calls
    • Make outbound sales or service-related calls as requested
    • Assisting with operational items to help release stuck or open orders
    • Help drive special initiatives such as rebate programs, campaigns, web sales growth or others as requested by management
  • Utilize all available tools, including ERP system and CRM database.
  • Accurately create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences.

 

RELATED DUTIES:  

  • Any additional duties assigned by supervisor and/or manager.

 

MINIMUM QUALIFICATIONS:

Training and Experience

  • Ideal to have dental product knowledge. (Dental Implant knowledge/experience a plus.)
  • Ideal to have customer service/phone center experience
  • High school diploma, GED, or higher.

 

Knowledge, Abilities and Skills

  • One year’s customer service experience in either a call center environment featuring a moderate to high volume of inbound and outbound calls or a manufacturing environment. Some sales experience preferred
  • Experience with an order management system, including a CRM is preferred.
  • Or equivalent combination of training and experience.

 

PHYSICAL REQUIREMENTS:

  • Long periods of sitting, talking and computer work

Company Overview

  • Website ydnt.com
  • Headquarters ALGONQUIN, IL
  • Size 200 - 500
  • Founded 1900
  • Type Public
  • CEO ANTHONY DAVIS
  • Revenue $50M - $200M
  • Industry Biotechnology
  • About young innovations
  • Young Innovations is a designer, manufacturer and marketer of oral care products for dental professionals and patients.

Skills for Inside Sales - Account Manager

The job skills required for Inside Sales - Account Manager include Inside Sales, Customer Service, Leadership, Pricing, Call center,and Products and Services etc. Having related job skills and expertise will give you an advantage when applying to be an Inside Sales - Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Inside Sales - Account Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Inside Sales - Account Manager

The following is the career advancement route for Inside Sales - Account Manager positions, which can be used as a reference in future career path planning. As an Inside Sales - Account Manager, it can be promoted into senior positions as an E commerce Sales Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Inside Sales - Account Manager. You can explore the career advancement for an Inside Sales - Account Manager below and select your interested title to get hiring information.

How to Become an Inside Sales Account Manager

If you are interested in becoming an Inside Sales Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Inside Sales Account Manager for your reference.

Step 1 Understand the job description and responsibilities of an Inside Sales Account Manager

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Step 2 Knowing the best tips for becoming an Inside Sales Account Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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