With over 200,000 users in more than 30 countries, we are looking for passionate and committed individuals to continue improving customer satisfaction and strengthening our position as a market leader. 

Certified as a Great Place to Work, our company offers pleasant working conditions, both in terms of location, hybrid work model (3 days in office/ 2 days from home), and ongoing team building activities. 

Our Customer Implementations division is currently seeking an Implementation Specialist for a permanent position.

In this role, you will be responsible for:

Customer Onboarding

• Assume the responsibility of Pre- sales and Post-sales for customers with significant levels of complexity
• Develop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer’s business case, expected ROI and business strategy
• Understand and assess customer requirements as it applies to Yooz roll out and adoption
• Conducts all project management tasks to ensure schedule, cost, and quality goals are achieved. This includes detailed project management plans, schedules, status reports, roles & responsibilities list, risks, issues, monthly budget forecasts, and project documentation.
• Configure the customer’s application in accordance with the requirements (workflows, ERP integration, …)
• Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s Investment
• Reports on the status, issues, key activities and any changes to the overall project.
• Identify, grow opportunities and collaborate with sales teams to ensure growth attainment
• Contribute to team meetings with appropriate content, views and suggestions
• Use creativity to showcase best practices to the rest of the team
• Lead by example, with nothing being too detailed or hands-off

Development

• Develop or adapt Groovy scripts, SQL scripts or reports to meet requirements that cannot be addressed via the standard settings of the solution.

Customer Support

• Support customers after go-live to create satisfied and referenceable customers, and ensure 100% retention
• Facilitate the development of a community of like Yooz customers, routinely sharing best practices and leveraging lessons learned

Skills for this role:

• Knowledge of scripting language such as Javascript, Groovy or equivalent.
• Knowledge of web services (HTTP, REST, OAuth, Json, XML, CSV).
• Knowledge of SQL language.
• Excellent interpersonal, oral/written communication and organizational skills
• Proven ability to conduct polished webinars/web conferences.
• Proven ability to multi-task and establish priorities
• Business athlete and aggressive team player – hungry, nimble and intelligent
• Ability to work in a start-up mode: dynamic, fast growing, international
• Self-motivated, positive, proactive and innovative style
• French fluency is a plus

Why should you join us ?
Yooz is a company where more than 95% of employees believe it is truly a great place to work. Equity, respect, hospitality, credibility, and pride are just some of the values highlighted by our 450 group employees. We strive every day to create a positive and fulfilling work environment so that everyone can grow in the best conditions.

Benefits:
Yooz cares about its employees and strives to offer competitive salary & performance based bonuses, unique benefits that go beyond just medical and dental, a belief that every employee deserves a productive life outside of work, and an atmosphere of creativity and development.
• Base pay performance-based bonuses,
• Generous paid time off and 11 paid holidays,
• Multiple health, dental, & vision insurance options for the entire family starting your 1st full month of employment,
• 401(k) plan employer matching,
• Group life insurance / Short term / Long term disability,
• Maternal / Paternal / Illness Leave,
• “Yooz Achievers Klub” trip offered to all departments based on yearly performance,
• Additional employee perks: Free workout classes, Bi-monthly Happy Hours, free monthly lunches for employees, Employee Discount Program, Yooz Cares Day (Community Service), Pet insurance.
Do you think you embody our values and are a good fit for this opportunity? Don't hesitate any longer and send us your application!
Yooz is a multicultural company committed to professional equality. We believe that our strength lies in the diversity of our talents, and we are proud to guarantee equal access to employment and promotions to all our candidates and employees, regardless of their gender, origin, sexual orientation, religion, disability, age, or any other status protected by law. Yooz will always fight against all forms of discrimination and harassment.