DESCRIPTION

Job Title: Studio Manager

POSITION:

The Studio Manager is responsible for overseeing the studio to ensure that the studio is well-maintained and that customer service standards are upheld to Owner standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Front Desk staff and Teachers. He/she must have strong customer service skills, knowledge of PC/Mac computers, ability to communicate in an effective and efficient way, be team-oriented and have a strong drive and passion for sales and service.

JOB REQUIREMENTS:

• 2 years of retail/service sales or fitness sales experience
• Experience supervising people successfully
• Proven experience in generating and following up on leads
• Confident in generating personal sales and training Front Desk staff in sales
• Ability to manage and drive all revenue streams: memberships, retail, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Strong customer service skills
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers and Studio software

DUTIES

• Lead Generation, Membership Sales and Retention
• Manage and grow all revenue streams including Memberships, Retail and Teacher Training
• Manage studio budget, spending, and reporting
• Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
• Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
• Work with Studio Owner and Teachers to optimize class schedule on an ongoing basis
• Recruit, hire, train, supervise, coach, mentor all studio staff
• Recruit, hire, onboard, coordinate training, and terminate Teachers
• Manage maintenance issues, inventory and cleaning
• Participate in meetings and trainings as needed
• Work closely with Studio Owner to ensure health and profitability of the studio
• Social media management (Facebook, Instagram, etc.)

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
• May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
• Must be able to effectively hear in person and via telephone

COMPENSATION & BENEFITS:

• This position offers a competitive base salary based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience level:

• 2 years

Ability to Relocate:

• Yorba Linda, CA 92886: Relocate before starting work (Required)

Work Location: In person