ABOUT US

At the YMCA of Western North Carolina, we look for individuals passionate about giving back to the community and helping people. We bring our mission and core values to life through our culture: We are welcoming: by being open to all. We are genuine: by valuing you and embracing your individuality. We are hopeful: by believing in you and your potential. We are nurturing: by supporting you in your journey to develop your full potential. We are determined: Above all else, we are on a relentless quest to make our community stronger, beginning with you.

The YMCA of WNC is committed to strengthening the foundations of community through programming that supports youth development, healthy living, and social responsibility. Our programs nurture the greatness in every child, promote well-being throughout the community, and give back to our neighbors in need.

ABOUT THE ROLE

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. The Membership Representative is a very important, highly visible position providing exceptional customer service to our community. MERs are the first face greeting members arriving in our facilities and are the engagement specialists at the Y. In this role, you will create a welcoming atmosphere, drive sales, and connect members to YMCA programs like swim lessons, sports, childcare, and more.

ESSENTIAL FUNCTIONS

• Welcomes and greets all members and prospective members as they enter our facilities.
• Communicates the value and benefit of the YMCA as a non-profit in the community and the benefits of a YMCA Membership
• Regularly works within our Daxko Operations software to sell and update memberships and to register participants for programs (youth sports, swim lessons, etc.).
• Understands all program offerings, pricing, business policies, and procedures and is proficient in Daxko Operations.
• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Guides prospective members on highly engaged cause-driven tours, highlighting the community work of the Y and the value of a Y membership.
• Attends all staff meetings and trainings, as required.
• Performs all other duties as assigned.

ABOUT YOU

Qualifications

• Must be at least 16 years old
• GED or High School Diploma Preferred
• Bilingual English-Spanish Preferred
• A working knowledge of computers or ability to learn within 90 days (MS Word, MS Excel, Daxko helpful)
• BLS Requirement Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations
• Prefer a minimum of one year or more experience in work relating to customer service, either paid or volunteer.

Knowledge, Skills, and Abilities

• A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to clearly see, hear, and speak.
• Must be able to bend, stand, stoop, and walk.
• Ability to constantly and quickly move to various locations in and around the entire facility
• Must be able to comprehend and communicate written and verbal instructions

PART-TIME BENEFITS

• Free individual membership to all YMCA of WNC locations
• Discounted membership for household members
• Discounted program fees (swim lessons, youth sports, summer camp and more)
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
• Professional development opportunities through local and Y-USA trainings