FUNCTION

Exhibits a friendly and professional demeanor to all members, guests and visitors; provides information on YMCA programs and answer guest inquiries.

ESSENTIAL FUNCTIONS

• Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information
• Accurately handles monetary transactions
• Processes membership and program registrations, etc.
• Assists in implementation of member services, retention and promotion
• Enforces YMCA policies and procedures for members and guests
• Appropriately handles and resolves member complaints
• Reports any accidents, unsafe conditions or problems to the appropriate staff
• Attends staff meetings and trainings, as scheduled
• Performs opening and closing procedures
• Notifies the appropriate director of any out-of-order equipment or low supplies
• Other duties as assigned.
• Assists in cleaning and sanitizing wellness center, locker rooms and other areas of branch

WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS

• Ability to stand and walk for extended periods of time
• Ability to conduct guest tours
• Ability to read, interpret and communicate information
• Ability to type proficiently and work in front of a computer screen
• Ability to multi-task
• Ability to solve practical problems
• Ability to lift and move up to 50 lbs.

QUALIFICATIONS

• Working knowledge of Windows and MS Office operations
• Exceptional customer service skills
• Able to handle multiple priorities in a busy environment
• Able to speak proficiently on the phone as well as in person
• Detail-oriented
• Neat, legible handwriting
• Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals