The Shady Grove Family YMCA is seeking a full time, strong team player with proven relationship-building and communication skills to serve as our Associate Member Services Director!

DUTIES of an Associate Member Services Director

The Associate Member Services Director will serve as key front desk representative, performing all member service duties. Responsibilities include greeting members; conducting facility tours; answering phone and in person inquiries about membership and programs; performing efficient, accurate membership sales and program registrations; following up with members and potential members; facilitating communication between membership/registration staff and Wellness; implementing association membership initiatives and procedures; and supervising part-time staff. This position will also oversee our Childwatch department.

This position will work Saturday - Wednesday

QUALIFICATIONS of an Associate Member Services Director

A high school diploma or equivalent is required, as well as at least two years of prior customer service or related experience. A college degree is preferred. This position requires excellent attention to detail, and strong oral and written communication skills. The successful candidate must be proficient with computers, and demonstrate ability to successfully use Daxko membership software program after completing training. The ability to multitask in a fast-paced environment is necessary. Candidates must be available to work flexible hours, including nights and weekends. CPR, AED and First Aid are desired but not required upon hire.

WHO WE ARE

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

Compensation/Benefits

We offer an exciting, fun, inclusive, growth-oriented work environment that includes strong health benefits options, 12% employer-paid retirement upon meeting eligibility, childcare discount, complimentary Y membership, and continuous professional development opportunities.

Salary: $38 - $40,000 per year based on experience and qualifications