YMCA of Greater Providence Team Standards:

• Know our mission and be able to tell our story.
• The mission of the YMCA of Greater Providence is to build healthy spirit, mind and body for all, through programs, services and relationships that are based on our core values of caring, honesty, respect and responsibility.
• Honor your colleagues by being on time, present and fully engaged at all times.
• If you disagree, propose a solution.
• Be accountable for results.
• A commitment to valuing and acting as one YMCA as evidenced by referring to ourselves as employees of the YMCA of Greater Providence.
• Display leadership that requires not only skill, but energy, passion, optimism and creativity.
• Build open and honest communication. Face to face, or voice to voice, is the preferred method of communication with email for information sharing only.
• Deliver exceptional service that is of high value. Build a positive staff team. Be friendly.

The Membership Engagement and Services Coordinator (Coordinator) is a strategic leader for the branch for membership development while demonstrating and providing first class services utilizing Listen First Skills. The Coordinator will be well versed in tasks such as membership sales entry, program registration, payment transactions, membership record maintenance and collections. The Coordinator is responsible for managing and supporting all Welcome Center staff, responding to member inquiries and resolving member issues in a professional service-oriented manner