Description

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.

POSITION DESCRIPTION:

The Membership Program Director is responsible for the organization, delivery and quality of YMCA membership experiences. This position works independently under the general direction of the Associate Executive Director and/or District Executive Director and is responsible for program development, staff hiring and supervision, training, budget control, operational management and scheduling in the membership department for the YMCA branch in accordance with the philosophy of the YMCA of Greater Oklahoma City.

DUTIES AND RESPONSIBILITIES:

The incumbent must have the competencies, skills, and proven leadership ability to successfully carry out the association’s mission, goals, and visions for serving the community and our three focus areas of Healthy Living, Youth Development and Social Responsibility. Other important competencies of the Membership Director include the following:

Management Skills:

• Prepares and administers budgets for the department and meeting the budgeted net by year-end.
• Implements marketing for the areas of responsibility that will positively impact attendance and registration.
• Purchases all equipment necessary as budgeted and approved for the success of the YMCA and department.
• Prepares and implements marketing plans with the approval of the Communications Department for all areas of responsibility to ensure growth each year.
• Provides guidance to the membership team to carry out marketing plans.
• Available to work evenings and weekends as called upon or as schedule dictates due to seasonal programming needs.
• Assists with the implementation of special events as needed for their success as a member of the YMCA program staff.
• Maintains and inventories all equipment.
• Other duties as assigned and determined necessary. Job duties could change depending on changes in the business.
• Recruit volunteers for the council and play an active role in the Community Support Campaign.
• Supervise collections for the department.
• Responsible for hiring, training and evaluation of membership staff.
• Accountable for customer service engagement.

Teamwork:

• Works cooperatively with other department heads, volunteers, committees and departments.
• Serves on and recruit key staff from the department for various Ad-Hoc committees needed for the overall success of the YMCA.
• Attends and participates in all staff meetings and trainings and encourages other staff to do as well.
• Responsible for attending all Membership Team meetings.

Communication Skills:

• Provides quality ongoing training for staff and volunteers that will enhance their capabilities and be applicable to their work on a daily basis.
• Share the YMCA story and programs when requested to various groups in the community.

Human Resources:

• Recruits, supervises, and trains quality, sufficient staff to ensure the member experience is top notch. Cultivates the development of the staff for growth and success.

Professional Style:

• Pays attention to detail, completeness and consistency when performing job function.
• Able to instill confidence through dependability, meeting deadlines, promptness, and regularity of attendance.

Leadership:

• Influences staff and members by performing job functions in a positive, enthusiastic manner.
• Demonstrates commitment to the Association’s Strategic Plan and initiatives.
• Incorporates and trains staff in our character development values of respect, responsibility, caring and honesty into all program areas.

Attainment of Association Goals:

• Sets an example by engaging in an active and healthy lifestyle to promote personal well-being.
• Supports diverse and inclusive work environment and is a community advocate for the YMCA.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Physical Demands

• In compliance with the Americans with Disabilities Act of 1990 (ADA), which prohibits discrimination against qualified individuals on the basis of disability, it is necessary to specify the physical, mental and environmental conditions of the Essential Duties of the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is regularly required to sit, stand and walk for long periods of time and to lift and/or move 50 pounds or more, in case of an emergency.

Requirements

EDUCATION AND EXPERIENCE:

• Must be certified or willing to get certified in PR/CPR, AED, O2, and First Aid.
• Must have a bachelor’s degree and a minimum of two years successful supervisory experience.
• Physically and mentally able to respond to emergencies and administer CPR effectively.
• Must be willing to obtain YMCA certifications.
• Must have 2 years of customer service experience.
• Must have knowledge of YMCA programs, program development, and acceptance of management practices.
• Must be creative and demonstrate initiative in program development.
• Must be able to project enthusiasm to staff and program participants.
• Ability to work under occasional stressful conditions and to work irregular hours.
• Must have the ability to work independently.
• Must have strong communication, interpersonal, and supervisory skills.
• Must have excellent verbal and written communication.
• Must be a proven team player.
• Must have the ability to interpret, adopt, and apply guidelines/procedures.
• Must exemplify and support the philosophy of the YMCA.

INTERNAL CANDIDATES ONLY

• Must have a bachelor’s degree OR the equivalent 4 years of combined post high school education and/or relevant fulltime work experience OR 4 years of military experience AND must have a minimum of one year of YMCA experience.
• Must be in good standing (no disciplinary action in the last 6 months)
• YMCA Leader Certification preferred (if not already obtained must be secured within 6 months of hire)