Overview

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Donor Support Administrator responsibilities include managing the Association donor, grant and volunteer database (currently DonorPerfect) along with assisting with donor research, implementing and executing a quality filing system.

OUR CULTURE: The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Hiring Range $48,000 - $52,000

Responsibilities

• Works with the Financial Development team and Campaign Leaders to ensure daily gift processing, acknowledgements, and related stewardship tasks are completed in support of the association’s fundraising programs.
• Acquires and maintains a sound knowledge and understanding of the Y’s cause and mission and uses that knowledge and understanding to better articulate the Y’s programs and projects.
• Responsible for fundraising software database (currently DonorPerfect), including general maintenance of data, attending software trainings for updates, troubleshooting reporting and general quality of the data into and out of the software.
• Works closely with People Services to coordinate systems and ensure seamless processes regarding associate giving, ensuring that associate donations are properly recorded and accounted for.
• Works in partnership with other members of the business admin, IT and finance teams to ensure contribution data is properly classified and that all information going into the fundraising software can be exported and properly posted into the financial system.
• Works closely with other members of the Financial Development team to offer support and training to field users of the fundraising software to ensure understanding of donor and campaign data.
• Communicate with external and internal stakeholders regarding donor inquiries, donor problem resolution and general information requests.
• Produce various campaign related reports needed to support campaigns, provide necessary analytics, answer donor inquiries, and provide donor data for grants and any other related need for donor/campaign data. 
• Support pledge processing functions including but not limited to printing personalized pledge cards, supporting electronic pledging, preparing campaign envelopes for data entry, and maintaining envelope audit trail from shipping to closure.
• Process thank you letters, tax receipts, monthly billing, and association acknowledgment and designation reports.
• Support the planning and execution of special fundraising events at various locations.
• Review data for discrepancies, request clarification, initiate corrections/adjustments, and advise supervisor of issues related to data and performs data verification/error trapping routines.
• Prepares downloads for mailings, donor communications, required reporting and data analysis for other departments. 
• Manage and maintain donor information and communications in a confidential and professional manner.

Qualifications

• Four-year degree from an accredited college or university or an equivalent combination of experience and education.
• Three years’ experience in a related field.
• Demonstrated successful experience in data management and strong numerical aptitude.
• Demonstrated experience in preparing reports and presenting data in an understandable format.
• Proficiency in Microsoft Word, Excel, Google, PowerPoint, and DonorPerfect software applications preferred.
• Able to make independent and sound decisions in a fast-paced environment.
• Able to exercise high levels of discretion and confidentiality.
• Detail oriented with good organizational skills, multi-task proficient.
• Must be able to work effectively with strict timelines and manage time effectively.
• Ability to work with limited supervision and exercise good judgment.
• Excellent interpersonal and communication skills to include telephone, verbal, written, presentation, facilitation and negotiation.
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Must work well in a team.
• Must have reliable transportation. Travel around the Greater Kansas City area may be required.