ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and guests when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, exit summaries and follow-up.
• Manage a case load and monitor and document client progress toward service plan goals; ensures accuracy of files for audits and program outcomes.
• Coordinate client services with other social services, mental health, medical, employment, educational, child care and other providers.
• Conduct regular case conferences with clients and service providers as required.
• Assess clients’ legal, financial, social, medical, psychological, and other needs related to their housing situation.
• Develop familiarity with unique challenges and resources as it relates to homelessness.
• Develop effective, trusting relationships with client.
• Develop individualized housing stability plans, including post housing stabilization plan.
• Provide life-skills training and financial literacy training to enhance housing stability.
• Mediate conflict between clients and their family and/or landlords to promote housing stability.
• Performs unit inspections within contract, county, and federal guidelines.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients. Document all interactions with, or on behalf of, clients. Maintain familiarity with program resources available on- and off-site.
• Participates in operations meetings, other program/association meetings/trainings and community meetings.