At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

YETI's Talent Operations (HR Operations) team is responsible for providing expertise & support to the greater Talent Team and business across an array of focus areas. The Talent Operations Specialist – Workday Tier 1 Support is a new role supporting an HR shared services model that will launch alongside Workday in early 2024. We expect the Talent Operations Specialist to provide world-class service, use discretion and empathy, and operational excellence to address Tier 1 employee and people questions. Additionally, this role will be responsible for processing employee life cycle changes in Workday, and supporting continuous improvement of the HRIS.

Position Type (See Workplace Approach Below):

Responsibilities:

• Within the Talent Shared Services model, provide YETI employees with exceptional Tier 1 level support for HR and Workday-related inquiries
• Assist Talent Operations and Talent Systems teams in set-up and launch of initial Tier 1 support system as part of company Workday go-live, including management of a centralized Talent Workday inbox
• Manage, process, and support various HR lifecycle transactions in Workday such as: pre-boarding, onboarding (including I-9 verification), transfers, termination, offboarding, job, and personal data changes
• Triage and respond to employee and people manager inquiries:
  • Workday system functionality, learning & development (L&D), benefits, payroll, time & absence, policies and procedures, etc.
  • Use policy and process documents to provide accurate and timely response and resolution to questions
  • Escalate to Tier 2 support, as required
• Ensure all inquiries are addressed within the parameters of a master Service Level Agreement (SLA)
• Attend New Hire Onboarding to collect required employment documents, process form I-9, submit E-Verify, and provide remote I-9 instruction and demonstrate general Workday functionality for new hires
• Audit New Hire and Manager onboarding task completion in Workday for task completion, assist with task completion, escalate within SLA parameters · Assist with Tier 1 level reports and auditing in Workday as requested by stakeholders
• Develop Workday-systems knowledge across all active modules, to serve as backup support for Workday Analysts as needed.
• Provide back-up support for Talent Operations and Talent Systems teams
• Perform other HR operational tasks and projects as assigned

Qualifications and Attributes:

• Bachelor's degree or equivalent experience
• At least 0-2 years of relevant experience with HR Operations and Workday system
• General systems-savviness, with the ability to quickly learn system processes & functionality. Shared services support model, inbox or ticketing system, "helpdesk" experience a plus
• Strong computer skills required, with proficiency in Microsoft Excel, Word, PowerPoint & Outlook
• History of handling confidential and/or sensitive information preferred
• Experience in an employee-facing role preferred
• Project coordination experience preferred
• Excellent verbal and written communication skills required
• Ability to balance detail & accuracy, with speed & prioritization: history of delivering quality work
• Demonstrates sound judgment by utilizing available resources (I.E. policy, process and relevant employment law)
• This role is hybrid in Austin, Texas and requires to be onsite on Monday - Thursday

US Workplace Approach:

• Onsite: Role requires you to be onsite full-time.
• Hybrid: Role requires you to be located in Austin, Texas and is a mixture of onsite and remote.
• Remote: Role is full-time remote.

Approach may vary based on role.

YETI is proud to be an Equal Opportunity Employer.

#LI-AR1 #LI-Hybrid