Job No: 495949
Work Type: Staff Full-time
Department: Wurzweiler School of Social Work
Location: Wilf Campus, 500 West 185th Street, NY, NY
Categories: Information Technology
Position Summary:
The Online Classroom Delivery and Administration Support reports to the Director of Administration (DA) and provides daily classroom delivery/technical support and other administrative duties assigned for the all Wurzweiler's programs (MSW On Campus, MSW Online, PhD, Special Education, Continuing Education, Professional Training Programs). The Online Classroom Delivery and Administration Support must be able to work remote and on campus, as needed.
Position Responsibilities:

• Provide technical support to faculty as they teach online and live online classes. This help consists of log on help, monitoring classes in real time to problem solve technical glitches for faculty and students and working with faculty prior to the start of a class to resolve any technical issues
• Provide technical support to students who struggle with technology during classes and prior to the start of each class
• Provide Zoom links for events and monitor events for technical issues and provide support to students and faculty who have connectivity issues
• Provide Zoom links and monitor all Continuing Education Events for registration issues and log on issues. Monitor break out rooms during events and conferences
• Provide registration support to registrants of CE events
• Maintain data sheets of CE registrants, provide attendance reports and assist the DA with distribution of CE certificates
• Administer technical support for Zoom and Canvas to faculty and students
• Troubleshoot technical challenges for students and faculty
• Work with the Associate Dean of Operations and Programs and instructional designers to develop online classes as needed
• Design new courses in Canvas as needed by faculty
• Assist with Job Board website updates, and developing weekly student newsletter in Imodules
• Assist with managing faculty assignment/booking Sharepoint data
• Assist DA with registration and technical support for Elevate platform for the professional training programs
• Assist with creating and managing Social Media postings
• Assists the DA with administrative duties as appropriate

Experience & Educational Background:

• High School Diploma and technical and problem-solving sophistication

Skills & Competencies:
Skills & Competencies:

• Knowledge of Canvas, Teams and Customer Service
• Knowledge on HTML coding, Excel commands, Media sharing and editing
• Experience with Instructional Design
• Ability to work a flexible schedule
• Proficiency in Microsoft Office
• Ability to learn new systems
• Ability to trouble shoot and solve problems in real time
• Ability to break complex technical issues into easily understandable language and directions
• Ability to respond rapidly to evolving technical crises
• Familiarity with Yeshiva University and/or Modern Orthodox culture

About Us:
Founded in 1886, Yeshiva University (YU) has a strong tradition of combining Jewish scholarship with academic excellence and achievement in the liberal arts, sciences, medicine, law, business, social work, Jewish studies, education, psychology, and more.
We are a leading global educational institution that employs 2,000 people across our various campus locations - Wilf Campus, Beren Campus, Brookdale Center, Resnick Campus in the Bronx, the Gruss Institute in Jerusalem, the Boys High School in Manhattan and the Girls High School in Queens. From the distinguished faculty who teach here, to the dedicated staff, we work to fulfill our mission through all that we teach, by all that we do and for all those we serve. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross section of people from diverse backgrounds working and studying together.
The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the University's retirement plan. Staff members are typically eligible for four weeks paid vacation each year and have access to a shuttle to nearby subway locations.
Equal Employment Opportunity:
Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.
Application Instructions:
To apply, visit https://careers.pageuppeople.com/876/cw/en-us/job/495949/online-classroom-delivery-and-administration-support
Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.
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