EVERY OPPORTUNITY STARTS WITH A YES

Great schools begin with great people who believe every day is an opportunity to make a difference. At YES Prep, you have an opportunity to join a family of diverse educators who are leveling the playing field by providing opportunities for a high-quality, college-forward curriculum while also ensuring our students feel supported through their academic journey and empowered to lead choice-filled lives. YES Prep is more than a family of public charter schools, it’s the future of public education—it’s an opportunity to say, “Yes, you can!”

Our campuses are advancing educational equity. Some quick stats about us:

17,000 Students

1,800 Team Members

19 Secondary Campuses

6 Elementary Campuses

91% Students Who Qualify for Free/Reduced-Price Lunch

94% Hispanic & African-American Students

90% Students Who Are Accepted to a 4-Year University

88% First-Generation College Students

Top 100 High Schools in the Nation, U.S. News & World Report

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options, like KIPP Texas-Houston and IDEA Public Schools, within Houston’s city limits serving our increasing population. We are a rapidly growing organization, committed to creating life-changing opportunities for over 23,000 students by 2025.

• Responding to technical requests via telephone, email, instant messaging, ticketing system and other means of communication;
• Meeting defined ticketing system metrics for Service Level Agreements, average response time, average resolution time, and number of reopened tickets;
• Performing diagnosis and resolving technical hardware and software issues; remotely or on-site;
• Facilitating staff development in technology and advise the user on appropriate actions;
• Logging all interactions in the ticketing system, tracking requests and documenting resolutions;
• Maintaining and/or creating a process for student homebound check-out/check-in;
• Conducting research on questions, using available information resources;
• Assisting with the development of technical resource documentation;
• Staying current with system information, changes, and updates;
• Identifying and escalating situations requiring urgent attention;
• Maintaining inventory and maintaining all YES Prep technology;
• Informing management of recurring issues;

• Demonstrating knowledge and support of the mission, values, policies and procedures, confidentiality standards, and code of ethical conduct outlined in YES Prep’s Employee Handbook;
• Ensuring compliance with all state and federal laws, local board policies, administrative guidelines, and the Texas Educators’ Code of Ethics;
• Performing a variety of tasks, often changing assignments on short notice, with little to no direction;
• Participating in workshops, seminars, training, and conferences to enhance knowledge and skills;
• Serving as a role model for YES Prep colleagues, students, staff, and parents;
• Communicating with others effectively and appropriately;
• Demonstrating professional, ethical, and responsible behavior;
• Conducting yourself in a professional manner;

• Additional duties as assigned.

• At least 1 year of hands-on information systems
• At least 1 year of hands-on helpdesk, deskside, and remote support experience with a strong customer support emphasis
• Fundamental working knowledge of relevant software, hardware, and other equipment
• Ability to travel 30% of the time to YES Prep campuses
• Strong customer service and written communication skills, and ability to pay attention to detail
• Detail-oriented, self-directed, initiator, problem-solver, and creative thinker
• Ability to effectively prioritize and execute on multiple tasks at once

• Ability to work outside of normal hours and on weekends

• Belief in and commitment to the mission and core value of YES Prep Public Schools
• Openness to giving and receiving frequent feedback
• Ability to maintain emotional control under stress
• Ability to work urgently in a fast-paced and results-oriented environment
• Creates and maintains positive working relationships on a team and/or in a highly collaborative environment
• A dedication to learn, grow, and develop as a professional

• Bachelor’s Degree from an accredited four-year education institution
• CompTIA A Certification
• Microsoft 365 Fundamentals

• Compensation – This position is a non-exempt, hourly position; offers commensurate with experience.

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  Health and Supplemental Insurance – A $10 monthly medical option that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc. Employees must work 20 hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.

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  Retirement Plans – Participation in Teacher Retirement System of Texas and a 457 Retirement Plan.

• Paid Time Off – Employees working 20 hours a week receive 15 days of Paid Time Off in addition to the system closures during the Academic Calendar.

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  Paid Leave Programming – In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid out at 100%, based on eligibility and tenure.

• Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.

• Award Winning Culture – The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston’s Best Place to work in 2018 and 2019. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist as well.