Are you interested in joining a dynamic and growing business that values the unique aspirations of its employees, encourages progressive practices and offers the opportunity to provide customized and exceptional client service? We are seeking a talented Customer Service Specialist to assist the Account Managers and Business Development team with effectively servicing their commercial client property portfolios. This positions is based out of the Wauconda, Illinois branch.

Yellowstone Landscape is dedicated to excellence in commercial landscaping. As the largest privately-owned commercial landscaping company in the nation, we offer exciting career opportunities for Landscape Professionals across the United States. To learn more, please visit our website: www.yellowstonelandscape.com.

ESSENTIAL FUNCTIONS:

• Maintain full responsibility for servicing a small portfolio of accounts. Portfolio management requires successful execution of the following:
• Achieve target maintenance job cost and revenue per hour.
• Achieve target snow job cost percentage and revenue per hour.
• Sell target goal of maintenance enhancements.
• Sell target goal of snow extras.
• Maintain accounts receivable within targeted goal – be prepared for all statement reviews.
• Invoice 100% maintenance billing no later than 48 working hours from the completion of work.
• Invoice 90% of snow billing within 24 hours of the end of the storm; 100% within 48 hours of the end of the storm.
• Provide general sales and customer service support as outlined by the Regional Account Manager; targeting Business Development initiatives in your facility, and especially on designated accounts. Service support may include but is not limited to the following:
• Hand delivers and review proposals, weekly/monthly reports, etc. to increase our face-to-face customer contact and relationship development.
• Provide face to face and telephone customer service support in the absence of and in conjunction with the Account Manager on items such as, providing resource information, answering questions, resolving problems, communicating expected and actual service completion dates, soliciting customer feedback, etc.
• Design property upgrades/enhancements.
• Assist with measuring properties, estimating, bidding and writing of proposals especially on larger projects and for package selling.
• Assist with property walks, board meeting representation, sales presentations and other related functions.
• Assist with property inspections and quality control procedures.
• Assist with meeting last minute customer requests that may conflict with pre-scheduled items for the Account Representatives.
• Assist with relationship development with potential new clients.
• Communicate effectively with customers and maintenance production staff to ensure quality work is performed to the satisfaction of the client.
• Establish a good working relationship with your manager and co-workers, and keep your manager informed of progress and problems on the job.
• Maintain positive image in the industry through professional communication and interaction with clients, vendors, fellow employees, etc.
• Become actively involved in trade organizations for networking purposes to enhance sales potential.
• Proactively anticipate problems, and suggest solutions in order to avoid customer complaints.
• Actively participate in decision making in the department and work to continually improve its operation.
• Participate in the snow removal program as required, including processing snow billing, responding to post storm service calls and scheduling clean up. Be available in extreme situations to take on front line snow responsibilities.

Compensation:
Yellowstone Landscape offers a competitive salary, an aggressive incentive program and a full group benefit plan including medical, dental, 401K with a company match, and PTO.