Yellowhouse Machinery is currently accepting applications for the Service Writer position at our Midland/Odessa, Texas location. Our applicants must exhibit strong work ethic and be able to provide supporting references. Related experience is preferred. We offer a competitive pay and benefits package for the right applicant.

Job Title: Service Writer

Location: Midland/Odessa, TX

Department:Service Department

Reports To: Service Manager

Job Essential Duties:

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Promotes and adheres to company policy at all times with emphasis on a team mentality.
• Administers the warranty claim process to maximize the efficiency and return on warranty claims.
• Understands warranty regulations and is able to provide consultation to Service Managers, Techs, and Parts Department Personnel on the proper way to proceed with a warranty situation.
• Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• Communicates to departmental management about warranty status on a regular basis.
• Fields internal and external customer inquiries to the Service Department.
• Promotes customer service at all times throughout the organization.
• Executes other duties as assigned by management.

Skills & Qualifications:

• 2 years experience in Service Department operations is preferred.
• Basic knowledge of accounting practices.
• Knowledge of office procedures.
• Understands the service software in the dealer business system and Deere Warranty system.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Attention to detail.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.
• Pass a background check, drug test and physical.