• Provide Level 1 support for the responsible platform / system. As the MES software is production critical for YFAI plants, this could include off shift and weekend support in the case of production downtime.
• To recommend solutions of technical specifications. Support the team during implementations. Work closely with the vendor to find viable solutions.
• Drive fixes and / or enhancements with the supporting resources.
• Document requirements to support required business functionality. Review with internal customers, vendors and other IT support staff as necessary.
• Monitor existing system interfaces between both internal and external systems and correct errors
• Monitor system error reports and logs and make corrections while working with key business users to prevent future errors.
• Provide technical documentations, work instructions, knowledge base articles
• Learn new technologies to support other systems in YFAI including the replacement of existing platform / systems. Actively participate in the architecture and implementation of new solutions to support the future regional or global system solutions.
• Manage ongoing support requests and administrative needs.
• PC and Server management within manufacturing plant, administer backup and recovery
• Communicate effectively with end users to ensure customer satisfaction.
• Communicate and coordinate with infrastructure teams to execute system changes
• Ensure issues and defects are resolved in a timely manner, including during non-work hours to resolve critical production issues.

Other important functions as required, such as developing requirements documentation to support business functionality in YFAI's strategic system solution, providing valuable input to the development of this strategy, working closely with the system software vendors to ensure understanding and on-time delivery, ensuring existing system functionality is tested in the future strategic system solution.

Required Qualifications :

High School Graduate or Equivalent; Preferred Bachelors Degree or Technical Certificate

Area of Study : Information Technology or related discipline OR equivalent experience

• 5-9 Years of Experience within Information Technology specifically in the area of related system implementations.
• Knowledge of all phases of software development lifecycle including requirements analysis, design, development, testing (integration, user, and performance), implementation, and support;
• Must have hardware and software skills.
• Knowledge of coding languages (e.g. C , Java, JavaScript, HTML)
• Experience with relational database (SQL, Oracle) and SQL programming
• TCP / IP, Cisco Switches
• PLC programming and communication architecture a plus, Kepware
• Working knowledge of QAD, MS SQL

PDN-9b72d73a-3db9-4cd6-9624-430754acacf9

Last updated : 2024-03-08