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To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Ensures that the hospital is in compliance with regulatory body requirements for the management of patient complaints and grievances. Works closely with the manager of patient relations to ensure that patient representatives maintain compliance with CMS standards in documentation and grievance follow up . Serves as the lead person for the investigation, reporting and resolution of patient grievances. Is responsible to ensure that the hospital is in compliance with CMS Conditions of Participation related to patient grievance management.(This is a responsibility that by CMS standards is given to the Board of Trustees to delegate within the organization. The Board of Trustees has delegated this responsibility to the Patient Relations Department.) Serves as liaison between patients, families, visitors, hospital staff, and medical staff. Enhances patient and family awareness of the institution's responsiveness to concerns. Displays the hospital's overall commitment to exceptional delivery of patient care by imparting a caring attitude and prompt responsiveness, which is critical to the continued success of the organization. Serves as institutional leader in the area of patient relations. Is responsible for regular reports to the patient grievance committee and for the preparation and distribution of the patient grievance committee agenda and meeting records.
EEO/AA/Disability/Veteran
EDUCATION
Bachelor's Degree in Human Services, Public Relations, Communication or related field. Master's Degree highly preferred.
EXPERIENCE
Five to seven years experience in a healthcare setting which includes extensive experience in patient relations/patient satisfaction. Demonstrated experience in complaint resolution, coordination and interaction with senior staff and the medical community., N/A
SPECIAL SKILLS
Excellent interpersonal, verbal and written communication skills. Demonstrated emotional maturity in interaction with others. Ability to work independently. Proven history of ability to handle sensitive and highly confidential issues. Must have proven history of exemplary customer service skills. Must demonstrate understanding and be able to communicate clearly regarding billing issues as related to quality of care.
YNHHS Requisition IDOther
Ancillary Healthcare
$90k-118k (estimate)
12/03/2023
05/15/2024
ynhhs.org
MYSTIC, CT
50 - 100
1996
$5M - $10M
Ancillary Healthcare
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine. Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations th...roughout the state so you can get the care you need, when you need it. As one organization, were working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care. For more information, check out the YNHHS Web site: www.ynhhs.org
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