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Overview
These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients / visitors, answering telephone calls, scheduling appointments, maintaining patient medical records.
The position requires an individual with knowledge of front desk medical office operations. Essential duties and responsibilities include the following.
Other duties may be assigned.
EEO / AA / Disability / Veteran
Responsibilities
1. Maintain appointment schedule template (alterations, deletions, additions).
Responsible for communicating schedule changes to the appropriate staff members and physicians / providers.
2. Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures
3. Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.
Maintain proper telephone etiquette when speaking with patients / companies and healthcare team.
4. When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
Track referrals coming into the practice.
Forwards phones to answering service and notifies answering service about the physicians on-call status.
Attend and actively participate in staff meetings
9. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.
10. Performs all other related / additional tasks as requested by physicians and / or management.
Provide cross coverage as needed
Qualifications
EDUCATION
High School degree or equivalent required.
EXPERIENCE
1 year of administrative healthcare experience or 2 years of administrative office experience required.
SPECIAL SKILLS
Excellent, organizational, communication, customer service and teamwork skills required. Ability to multi-task is essential.
EMR experience preferred and working knowledge of Microsoft office applications required. Core philosophy or values consistent with a patient-centered approach to care.
Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.
YNHHS Requisition ID
94408
Last updated : 2024-04-27
Full Time
Ancillary Healthcare
$41k-49k (estimate)
04/29/2024
05/11/2024
ynhhs.org
MYSTIC, CT
50 - 100
1996
$5M - $10M
Ancillary Healthcare
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine. Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations th...roughout the state so you can get the care you need, when you need it. As one organization, were working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care. For more information, check out the YNHHS Web site: www.ynhhs.org
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