Responsibilities:

• The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice.

• Greets and directs visitors/patients courteously and professionally.

• Obtains, verifies and/or updates patient demographic information.

• Collects co-pay and copy of the patient’s insurance identification card.

• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services.

•Schedules appointments and records and forwards messages as required.

• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.

• Initiates calls as requested by Physician, Office Manager, or other professional staff.

• Responsible for opening/closing office duties as needed.

• Photocopying, faxing, and distributing documents as required and in a timely manner.

• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.

Required Skills & Experience

• High School Diploma or equivalent with a minimum of one to two years of related front office experience required.

• Effective communication skills, both verbal and written English proficiency required

• Computer skills required (MS Office Word and Excel).

• Solid phone/customer service skills.

• Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).

• Ability to handle sensitive and confidential information.

• Ability to work under pressure in a fast-paced and at times hectic environment.

• Careful attention to detail.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 37.5 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Healthcare setting:

• Hospital
• Outpatient

Medical specialties:

• Emergency Medicine
• Primary Care
• Pulmonology

Schedule:

• Monday to Friday

Work Location: In person