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Under the direction of the Cage Operations Senior Manager, the Manager of Cage Operations is responsible for the operation of all cage activities including providing guidance to Relief Managers, Supervisors, and frontline team members. This role collaborates with other departments to ensure that team members and guests receive a best-in-class experience. The Manager of Cage Operations is accountable for all duties performed within the department to ensure that Yaamava’ Resort & Casino policies, practices, and Tribal Gaming Regulations are met.
1. Oversees all team members follow Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) regulations to ensure superior guest satisfaction. Manages the progress of department activities and provides updates and feedback to continuously enhance growth and efficiencies.
2. Ensures the security and accountability of enterprise funds is enforced by all team members.
3. Maintains appropriate staffing levels, approves time off (vacations, personal, etc.), and reviews performance on an ongoing basis for Relief Managers.
4. Responds to formal guest complaints and resolves concerns in a timely and professional manner.
5. Conducts investigations and submits responses pertaining to Reports of Exceptions Found.
6. Assists with internal and external audits and makes recommendations for improvements and/or changes to policies and procedures on a continuous basis.
7. Ensures compliance with safety requirements as well as the Emergency Action Plan, and Business Continuity Plan.
8. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Source: Casino Careers
Full Time
$63k-113k (estimate)
05/20/2024
06/15/2024