Under the direction of the Food and Beverage Assistant Manager, the Food and Beverage Supervisor is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring efficient and economical work operations. Supervisory functions include a range of duties and responsibilities involving planning, organizing, and dealing effectively with empl...
The Promotions and Special Events Manager is an integral part of the Promotions/Special Events department and will oversee all Casino Promotions and Special Events to include on-site and off-site events. The Promotions/Special Events Manager’s reports directly to the Director of Promotions and Special Events, and the range of responsibilities will include creation, preparation, operations and analysis of all promotions and special events. The Pro...
Under the direction of the Training Manager, the Training Specialist is responsible for the administration, coordination, and execution of training for the Facilities & EVS Departments. The Training Specialist conducts new hire hands-on training for front line team members. This position ensures existing team members are up-to-date on guidelines, policies, procedures, Standard Operating Guidelines, work methods, and new product training. The Trai...
Under the direction of the EVS Supervisor, the Environmental Services (EVS) Attendant is responsible for maintaining best in class standards of extensive cleanliness and sanitation throughout the Casino and off-site buildings. Essential Duties & Responsibilities. 1. Accountable for cleanliness and overall condition of assigned areas, including duties assigned to support the efficient operation of the Department. 2. General cleaning and sanitizin...
Under the direction of the Manager, PBX-Guest Retention, the Supervisor, PBX, supports the PBX team as they provide excellent service to guests in a high-volume call center environment. The Supervisor ensures that all interactions are consistent with property policies and procedures and serves as an escalation point for calls while upholding the Forbes service standards. Essential Duties & Responsibilities. 1. Responsible for all aspects of train...
Under the direction of the Manager, PBX-Guest Retention, the Supervisor, PBX, supports the PBX team as they provide excellent service to guests in a high-volume call center environment. The Supervisor ensures that all interactions are consistent with property policies and procedures and serves as an escalation point for calls while upholding the Forbes service standards. Essential Duties & Responsibilities. 1. Responsible for all aspects of train...
Under the direction of the Box Office Manager, the Box Office Ticket Representative holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events within the Yaamava’ Theater at Yaamava’ Resort and Casino. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Box Office Ticket Representative mainta...
Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. This leader works closely with upper management to direct and mentor their team, optimize merchandise and servi...
The VIP Services Supervisor is an integral part of the VIP Services department and will oversee VIP Services Representatives. The VIP Services Supervisor’s range of responsibilities will include overall ticket usage for each sponsorship, outbound and inbound telemarketing, hotel reservations and transportation arrangements for our VIP patrons, and the coordination of additional VIP off-site amenities as needed. Essential Duties & Responsibilities...
Under the direction of the Beverage Manager, the Beverage Supervisor is responsible for the efficient scheduling and oversight of subordinate employees to continuously improve the quantity and quality of work done up to our Yaamava’ Brand Standards and to ensure efficient and economical work operations. Area of responsibility is the beverage areas and assigned bars. Supervisory functions include a range of duties and responsibilities for planning...
Under the direction of the Beverage Manager, the Beverage Supervisor is responsible for the efficient scheduling and oversight of subordinate employees to continuously improve the quantity and quality of work done up to our Yaamava’ Brand Standards and to ensure efficient and economical work operations. Area of responsibility is the beverage areas and assigned bars. Supervisory functions include a range of duties and responsibilities for planning...
The Supervisor, Guest Services, will be responsible for ensuring service, and operational excellence in all areas representing Guest Services. The Supervisor, Guest Services, will supervise, mentor, motivate team members, and support daily service and operations as directed by department and company initiatives to complement enterprise goals while ensuring Yaamava’ Resort & Casino service best-in-class standards are met. The location of this posi...
