Job Summary:

The Office Manager will oversee and manage the customer service team and, handle the general administrative function and activities of the office.

• Oversees the day-to-day workflow and provides on-going support and guidance to the team
• Develop and train customer service team on work procedures and policies
• Monitors the quality and quantity of work performance of the customer service team
• Hire and retains the right talent in the appropriate roles
• Develops and empowers customer service team to make decisions and set goals
• May handle or assist with discipline and termination of employees in accordance with company policy
• Conducts on-going performance evaluations that are timely and constructive
• Maintains inventory of office supplies; orders new supplies as needed
• Responds promptly and professionally to all customer needs/concerns in a quick and courteous manner and able to bring unresolved issues to management
• Develop and maintain excellent service to internal and external customers
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Performs other related duties as assigned.

Qualifications and Skills:

• Excellent managerial and supervisory skills
• Excellent analytical skills
• Ability to perform multiple tasks and a variety of duties
• Excellent written and oral communication skills
• Proficient with Microsoft Office Suite or similar software.

Physical Requirements:

This position will require the ability to sit or stand for long periods. Use of computer, including a mouse, keyboard, monitor, printer, with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to talk and to hear. The employee frequently is required to sit and stand; walk; use hands to hold, handle or feel; and reach with hands and arms.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.