About Us:

We are a growing outpatient practice on Maui serving a great need in our community. We provide high quality Physical and Occupational Therapy services to children of all ages and abilities and are looking for someone to join our administrative team who shares our passion for helping children. As the Patient Services Coordinator, you will be the first point of contact for new families seeking services for their children, as well as the person ensuring that everything is in place for our kiddos to be able to get their services covered by insurance (referrals and authorizations). The ideal candidate will be kind, compassionate, a great listener, team player, and pay meticulous attention to detail.

In our clinic, we value a culture of 'Ohana (family), honesty, integrity, and clear communication. We support and encourage each other, have fun during regular social activities and celebrate our staff and patient wins. We offer growth opportunities and strive to be the best at what we do in order to help as many children as possible across our island. If you join our team, you will help us grow our practice, spread our reach, educate our community, and facilitate children reaching their full potential and participation in life. If this position calls to you, please apply. We would love to hear from you!

Our core values: teamwork, passion, integrity, excellence, and accountability

Responsibilities:

• Track and follow up with all patient referrals
• Insurance verification
• Ensure patients have insurance authorization for covered services
• Guide new patients through our intake procedure
• Help educate families on why therapy is important
• Review policies and procedures with parents and guardians
• Schedule patients for evaluation appointments
• Answer phone calls and respond to emails
• Respond to and manage medical record requests
• Help keep clinic space clean, organized, and comfortable
• Help cover other front desk duties as needed

Qualifications:

• Front Desk experience is preferred
• Excellent organizational skills
• Excellent communication skills
• Professional and positive attitude
• Possess a willingness to learn systems, policies, and procedures
• Be a team player
• Posses the tenacity to reach goals/targets

Details:

• Job Type: Full-time
• Compensation: $18.00 - $20.00 per hour, depending on experience, plus opportunity for weekly bonuses based on % of arrivals
• Location: Kahului, HI 96732, In person
• Experience: Customer service, 1 year (Preferred)
• Applications period closes on May 31, 2024. Due to the volume of applications we receive, applications will be reviewed the week of June 2nd and responses will be sent out at that time.

Bonus Points:

• Works well independently and as part of a team
• Is passionate about the work we do
• Possesses honesty, integrity, and accountability
• Has excellent time management skills
• Strives for excellence

Perks:

• We offer full benefits including medical, dental, paid time off, and 401k. We participate in community outreach, and hold quarterly social events for the staff so they can get to know each other better and have fun together inside and outside of the clinic.