Who we are:

Xponential Fitness, Inc. (NYSE: XPOF) is the largest global franchisor of boutique fitness brands. Through its mission to make boutique fitness accessible to everyone, the Company operates a diversified platform of ten brands spanning across verticals including Pilates, indoor cycling, barre, stretching, rowing, dancing, boxing, running, functional training and yoga. Xponential Fitness' portfolio of brands includes Club Pilates, the nation's largest Pilates brand; CycleBar, the nation's largest indoor cycling brand; StretchLab, a concept offering one-on-one and group stretching services; Row House, a high-energy, low-impact indoor rowing workout; AKT, a dance-based cardio workout combining toning, interval and circuit training; YogaSix, the largest franchised yoga brand; Pure Barre, a total body workout that uses the ballet barre to perform small isometric movements; STRIDE, a treadmill-based cardio and strength training concept; Rumble, a boxing-inspired full-body workout; and BFT, a functional training and strength-based program.

Objective:

The Xponential Fitness Martech team is a dynamic and innovative group dedicated to leveraging cutting-edge marketing technology to drive the success of Xponential Fitness. Composed of talented individuals with diverse skill sets, this team collaborates to create and implement strategies that amplify brand presence, engage customers, and optimize marketing efforts across various platforms.

Their expertise spans a wide range of martech tools and techniques, including data analytics, CRM systems, marketing automation, AI-driven personalization, and digital advertising. By harnessing the power of data-driven insights, they craft targeted campaigns that resonate with audiences across the diverse portfolio of Xponential Fitness brands.

We are seeking a highly skilled Zendesk Support Specialist to join our team. As a Zendesk Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients via Zendesk. This includes handling customer inquiries, resolving technical issues, and ensuring customer satisfaction. The ideal candidate must have a strong background in Zendesk support, with a deep understanding of the platform's features and functionality. Additionally, strong communication and problem-solving skills are essential for this role. Clients include end studio customers, internal employees, and franchise partners.

Key Responsibilities:

• Your primary responsibilities will be answering customer inquiries by email and phone, while upholding our service levels and quality standards
• You will act alongside the Manager, MarTech as the voice of the customer of boutique fitness brands, to help us build a world class product support offering
• Documenting customer feedback and feature requests into Articles
• Reporting software bugs and UI issues
• Bringing the Voice of the Customer to internal roadmaps and projects
• Implement customer service best practices to enhance the overall customer experience.
• This includes handling customer inquiries, resolving technical issues, and ensuring customer satisfaction
• As a Zendesk Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients via Zendesk

Benefits:

• Medical, Dental and Vision benefits.
• Ability to enroll in our Employee Stock Purchase Program
• Empower is our 401k company. We offer Traditional and Roth 401k plans. Employer match is 4% and starts matching at the beginning of year 2. Your 401k would be fully vested at the start of year 3.
• Complimentary corporate memberships to XPLUS and XPASS & Calm Premium
• Discounts on retail brand merchandise & other partnership perks!
• On-site gym- access 24 /7, full set of cardio, machines and weights, including a full service showers.
• On Campus Amenities: Reborn Coffee Shop, Hangar 24, Mini Putting Green, Basketball Court, Bird Sanctuary, Car Washing Services (M/W), Dry Cleaning Services

Xponential Fitness, INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Qualifications:

• Ability to provide seamless, high-quality customer support for multiple brands
• Excellent prioritization skills and attention to detail
• A minimum of 2 years in customer support
• Proficiency with Zendesk
• Previously worked at an early-stage startup
• Highly organized with an ability to hit deadlines for assigned work.
• Excellent communication and interpersonal skills to work with team members and external vendors.