Live. Work. Explore. as a part of our Retail team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring a Lead Retail Associate to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:
Assist the Store Manager in the operation of the retail store while providing superior customer service, uses professional communication skills and handles the sale of retail purchases in the gift shop.

The Details:
Position Type: Full-Time, Year-Round
Pay: $15.35 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Fully understand and support Xanterra Mission Statement and Core Values.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests
• The Retail Sales Lead shall have the same duties and responsibilities as the Retail Sales Clerk.
• Carry out the assignments given by the store manager and see that clerks carry out assigned duties.
• Assist store management in the training of new sales clerks and keep store management informed of training progress.
• Help with processing store paperwork and receive product as directed.
• Assist with opening and closing duties as directed, including assisting clerks with deposits and drops.
• Maintain security at all times in the store.
• As directed ensure housekeeping is being attended to in the store, as well as stocking, folding and display maintenance.
• Emphasize customer service at all times to clerks.
• Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
• Other duties as assigned.

• Previous Xanterra Tusayan, LLC retail experience.
• Knowledge of Grand Canyon National Park and surrounding areas.
• Previous retail and/or experience operating a POS/cash register, handling and/or counting cash accurately and maintaining proper sales records and reports.

Physical Requirements include:

• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, reaching outward and using wrist motion.
• Reaching above shoulder, bending, lift or carry up to 20 lbs.
• Occasionally sit, climb, crawl, squat or kneel, lift/carry and push or pull up to 50lbs.
• Will be required to stand long periods of time and to occasionally walk up flights of stairs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.