** Call Center Agent - Customer Service - $18/hr plus Incentive!**

**Job Category****:** Contact Center **Requisition Number****:** MEMBE01024 Showing 1 location **Job Details**

**Description**

**Welcome to *FAIRWINDS* Credit Union!** **We continue to be one of the Best Companies to Work for, simply because we hire the best and most passionate talent. We are proud to promote employees from within and provide a positive work/life balance.**

* Im a problem solver.

* I love working on a team.

* I enjoy goals and feel a sense of accomplishment when I meet them.

* I enjoy a fast paced work environment where I truly help people.

If so, ***FAIRWINDS* Credit Union** would like to speak with you! We are looking for qualified individuals to provide valuable customer service to our members through our **Call Center Member Service Representative** role at our East Orlando Support Center.

Hours of operation for our call center are **Monday - Friday (7am-7pm) and Saturday (9am-2pm)**.**Candidates must have availability for scheduling during all hours of operation**.

If you have never worked in a call center and want more information about this opportunity before applying, you can chat with a member of our team at the link below. Our team is available 10am - 4pm M-F and will return all messages left outside business hours as soon as possible.

At *FAIRWINDS*, our **Call Center Member Service Representatives** provides top notch customer service to our members. In this role you will be doing things like:

* Providing problem resolution for our members

* Speaking directly with members and processing needed transactions over the phone

* Delivering exceptional customer service throughout our members financial journey

Never work a Thanksgiving or Columbus Day again! In addition to 11 Federal holidays every year, we offer highly competitive benefits such as:

* Medical, Vision, and Dental

* 401(k) with company match up to 6%!

* Performance Incentives

* Paid Vacation and Sick time that rollover every year!

* Wellness Reimbursement Trade in unused sick time to pay for your gym membership!

* Tuition Reimbursement

* Life Insurance

To be considered for this position, you must have the following education and experience:

* High school diploma or GED equivalent

* Minimum of 6 months - 1 year:

High volume inbound call center experience (non script based preferred)

Customer service experience which required problem solving and decision making

Ability to analyze problems and recommend efficient solutions

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

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**Education**

**Required**

High School or better.

**Experience**

**Required**

**1 year:** Customer Service

**Preferred**

**1 year:** Inbound Calling

**Licenses & Certifications**