Location(s): Hamburg, DE Melbourne, FL, US Moschato, GR Gdansk, PL

** Technical Support Specialist**

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wrtsil Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations.

We are seeking for passionate

**Technical Support Specialists (m/f/d)**

to join our Customer Support teams on a permanent basis at our sites in Melbourne Florida, Hamburg Germany, Gdansk Poland or Athens Greece.

**As Technical Support Specialist **your work will focus on these responsibilities:****

* Provide Technical Support to internal and external Customers during Installation, Commissioning, and Operation of our products throughout the products life cycle

* Participate in the teams duty roster, ensuring 24/7 Technical Support availability by phone and email

* Analyse, Troubleshoot and ultimately resolve reported issues by giving guidance over phone/email or by connecting to faulty systems remotely

* Make use of the product documentation and Wrtsil Voyage internal Knowledge Base(s) before seeking advice from Technical Expert Team and other(s)

* Share the experience and knowledge with your colleagues through communications and by contributing to the Knowledge Base(s)

* Decide for Field Support when solving an issue remotely is not feasible or appropriate

* For Issues that require Field Support, develop an Action Plan including all actions, skills and spare parts required to resolve the issue onsite

* Undertake investigations and Field Support on Vessels, when required

* Partner up with RMA to handle and technically approve Warranty Returns

* Follow the applicable processes and procedures relevant to your role and responsibilities

* Review the Quality Management System requirements and ensure operations is in compliance and follow all HSE and PPE guidance and standards

**To be successful in this role, we expect you to have:**

* A Diploma/Degree in Electrical/Electronical/Maritime Engineering, Certification in Computer Technology or similar field

* 3 years of experience in a Marine Navigational or IT-Technical-Support environment

* Good communication skills and good command of the English language (both written and verbal)

* Passion for excellent customer service and customer focus and to work independently

* A result-orientated individual who likes to build relationships

* Good time management and organisation skills - able to effectively manage the workload by periodisation and coordination

* Able work effectively and efficiently independently and as part of a team

* IT literacy required

**Why you and us**

We at Wrtsil believe in empowerment, ownership and taking responsibility of our work. We support each others growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

**Contact & next steps**

Please apply by **30 December 2021** at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

**This is Wrtsil**

*Wrtsil Voyage transforms how vessels perform their voyage by leveraging the latest digital technologies to deliver a step-change in safety, efficiency, reliability, and emissions. We are committed to creating a Smart Marine Ecosystem, whereby every vessel can connect to digital services that make voyaging safer and greener. With the broadest Smart Marine portfolio in the market, we are well positioned to lead the industry towards becoming digitally connected across the entire value chain and to be the first partner of choice when leveraging the latest digital technologies.*

*Wrtsil is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wrtsil maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wrtsils net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wrtsil is listed on Nasdaq Helsinki.* *Find out more at*